Agnieszka Zielińska

Experience

• 

  Orange Polska

  Jan 2012 - Jun 2012

  Customer Advisor

  • Responsible for establishing initial contact with the customer• Examine the basic customer needs• Support customer service• Accepting and implementation the complaint

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  AIESEC

  Mar 2012 - Oct 2012

  Project Coordinator

  • Project coordination • Reporting the current status and work progress of the project International Kindergarten• Contacting with foreign students in the student intern project• Supporting in the preparation of the visa process

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  All-max Urszula Michno

  Nov 2012 - Apr 2013

  Customer Advisor

  • Comprehensive service for business customer• Sales of services• Preparing individual offers for customers• Active acquisition of new customers• Creating a good relationship with the customer that will ensure long-term cooperation

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  BMM Sp. z o.o.

  Aug 2013 - Feb 2015

  • Coordinating of training projects in Poland, USA, Belgium• Manage the risks, including the development of contingency plans• Overseeing the accounting, costing and billing• Managing and coordinating a team of trainers• Timely delivery of reports on the state of work• Establishing business contacts• Full implementation of the training process (documentation, organization, evaluation)• Support for training team on special projects• Evaluating training effectiveness Show less

  • Sales Training Specialist

    Feb 2014 - Feb 2015

  • Assistance for Training Center

    Aug 2013 - Jan 2014
• 

  IBM

  Mar 2015 - Sept 2021

  • Provide regular status reports and risk assessments on the assigned area• Liaise with other managers to ensure the effective and efficient program delivery• Provides leadership for the project team and key interfaces to the project or program• Support new workload transfer• Works on problems/tasks in delivery of a specific service• Manage risk issues• Ensure that the requirements from stakeholders are included in the standards, policies and implementation• Identify tasks, determine dependencies, identify and assign specific resources• Communicate expectations to team members• Motivation of team members• Monitor progress against schedule• Establish, document, and manage the scope, schedule, and resource allocation for projects and sustaining activities to ensure successful program execution Show less • Ensure process implementation at county level• Leading multiple transition projects in cooperation with UK & Ireland• Project co-ordination & progress reporting• Designs transition project plan, schedule & proposal• Faciliate, resolve or escalate process issues• Provide single point of contact with DPE for all SA&D process management• Provide recommendation for improvement• Collects and documents observations and lessons learned from completed transitions• Follow GR Transition and Transformation process,Change Management Show less

  • Transition Resource Project Management Officer

    Nov 2016 - Sept 2021

  • Transition Portfolio Manager IMT UKI

    Nov 2015 - Nov 2016

  • Transition Project Manager

    Mar 2015 - Mar 2016
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  Kyndryl

  Sept 2021 - May 2023

  • Project Manager

    Aug 2022 - May 2023

  • T&T Project Management Officer Resource Manager

    Sept 2021 - Aug 2022
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  HSBC

  Jun 2023 - now

  Project Manager