Rasha Kossad

Experience

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  Elite Sports Injury - Assiniboine

  Apr 2016 - Jun 2018

  Administrative Professional

  Elite Sports Injury | Winnipeg | April 2016 – June 2016● High-Level Support:Provided high-level administrative support, demonstrating exceptional calendar management and correspondenceskills.● Efficient Organization:Maintained orderly files, assisted with travel arrangements, and prepared accurate reports and documents.● Resource Management:Managed office supplies and equipment, showcasing strong organizational and time management abilities.

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  Polo Park Hearing Centre

  Jun 2017 - Sept 2020

  Client Care Coordinator

  Exceptional Client Service:Delivered top-tier customer service, effectively managing appointments and schedules to enhance the clientexperience.● Liaison Role:Acted as a key liaison between clients and internal teams, maintaining meticulous records and documentation.● Continuous Improvement:Identified opportunities to enhance the client experience through collaboration with cross-functional teams.● Billing and Invoicing:Assisted with billing and invoicing processes while displaying empathy and professionalism. Show less

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  Canadian Arab Association of Manitoba

  Sept 2017 - Jul 2019

  Secretary

  Canadian Arab Association of Manitoba | Winnipeg | August 2017 – December 2018● Administrative Support:Provided comprehensive administrative support, including file and record management, enhancing document retrievalefficiency.● Efficient Communication:Ensured effective communication by coordinating meetings, taking minutes, and assisting with report andpresentation preparation.● Visitor Experience:Greeted and assisted visitors, creating a welcoming and professional atmosphere.● Travel Coordination:Managed travel arrangements, including booking flights, accommodations, and transportation. Show less

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  RBC

  Sept 2020 - now

  • Workforce Administration – Workday task monitoring, HR file management, and employee updates. • Compliance & Risk Management – Compliance documentation, Home Office Inspections, and regulatory requirements. • Expense & Financial Management – Expense claims, sundry loss payments, and advisor compensation. • Event & Travel Coordination – Meetings, travel arrangements, and conference logistics. • Operational & Office Support – Supplies, equipment management, and ergonomic assessments. • Recognition & Engagement – Team rewards, appreciation programs, and donations. Show less ● Facilitate Mortgage Applications:Streamline mortgage application processes by coordinating seamlessly between clients and lenders, ensuringefficient and accurate document preparation.● Client-Centric Approach:Uphold RBC’s commitment to exceptional customer service by providing personalized assistance, schedulingappointments, and maintaining organized calendars.● Industry Expertise:Stay at the forefront of industry trends and regulations, conducting research to ensure compliance and contributing tothe bank’s operational excellence.● Support for Growth:Collaborate across teams to support marketing efforts and business development while maintaining the highest levels of confidentiality and professionalism. Show less

  • Regional operation specialist

    Mar 2025 - now

  • Mortgage specialist assistant

    Oct 2021 - Mar 2025

  • Banking Advisor

    Sept 2020 - Nov 2021
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  Self employed, Professional Photographer

  Sept 2021 - now

  Photographer