Christopher Healing

Experience

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  InterImage

  Jun 2008 - Mar 2009

  Information Engineer/ Intern

  • Worked in creating an information system for the Naval Criminal Investigative Service (NCIS), called the Department of Navy Criminal Justice Information System (DONCJIS)• Obtained Department of Defense security clearance to work with classified data• Performed typical office work, such as spreadsheets and basic computer functions• Cultivated skills in web testing and Excel

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  U.S. Department of Commerce

  May 2009 - Sept 2009

  Intern: Trade Information Center

  • Answered routine phone calls and provided callers with general export counseling• Calculated tariffs and taxes associated with exports to numerous countries• Gained invaluable insight into the nature and process of international trade• Worked to complete several different projects, ranging from a database update to country specific research

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  GEICO

  Aug 2010 - Oct 2022

  • Co-directed the rollout of a new CRM platform, streamlining customer communication and journey design across multiple channels.• Collaborated with business leaders to develop and activate targeted marketing campaigns that improved customer lifetime value.• Led the creation of a universal email design template, reducing creative development time and ensuring brand consistency.• Implemented best practices that enhanced the CRM project lifecycle, improving speed to market by over two weeks. Show less • Developed strategic vision and innovative product solutions across nine states, managing a team of analysts to deliver on annual profit and growth targets.• Analyzed and launched new product features, contributing to improved customer retention and competitive positioning while adhering to state-specific trends and regulations.• Played a critical role in the launch of a transformative underwriting and rating product in multiple states.• Conducted detailed competitor and industry research to inform product strategy and ensure alignment with market trends. Show less

  • Senior Marketing Manager - Customer Relationship Management (CRM) Marketing

    Oct 2021 - Oct 2022

  • Manager of Retention Marketing

    Sept 2019 - Oct 2021

  • Product Modeling Supervisor - Customer Analytics

    Feb 2018 - Sept 2019

  • Product Manager

    Jan 2014 - Feb 2018

  • Product Management Analyst

    Aug 2010 - Dec 2013
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  SageSure

  Mar 2023 - Jun 2024

  Policyholder Marketing Manager

  • Led the development and execution of policyholder marketing strategies, driving customer engagement and retention.• Directed cross-functional teams in designing and implementing initiatives that enhanced the policyholder experience.• Managed a pilot program to improve home resiliency, achieving over 450 sign-ups and contributing to customer satisfaction.• Optimized communication strategies, achieving email open rates above 60%, and significantly increased paperless enrollment, saving nearly $1M in annual costs.• Directed the organization’s first policyholder research study, surveying 500 policyholders to gain critical insight into brand perception, product interests, and customer preferences. Show less