Vera Harris

Experience

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  Nucleus Independant Living

  Jun 1991 - Aug 2011

  Attendant

  Provided quality front-line support services to persons with physical disabilities, established strong client relationships• Supporting clients with physical disabilities living in the community• Provided orientation to new clients and employees to support services and the philosophy of independent living and client directed care

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  Spinal Cord Injury Ontario

  Sept 1993 - Jan 2020

  Senior Manager, Attendant Services

  Manage the delivery of personal support services to Persons with Physical Disabilities living in the Community. Accountable to the Director, Client Services for all aspects of the safe and efficient delivery of attendant services and ensured alignment with the philosophy of Independent Living and Client Centered/Directed service delivery.Achievements• Successfully achieved 3-year Accreditation Certification, created and updated Client Service Policies. Created and implemented all changes related to Policies and Procedures• Effectively managed Labor relations; negotiated initial and subsequent (5) Collective Agreements maintaining a positive working relationship with the Local Union• Led the development, implementation, delivery and maintenance of Program Operational PracticesResponsibilities• Created and delivered standardized quality assured Attendant Services policies and practices for 70 + employees• Ensured the delivery of quality client services to approximately 6200 direct client service hours per month • Assured alignment of SCI Ontario Attendant Services with the broader service community; defined respective and complementary roles for SCI Ontario Attendant Services in relation to partner service agencies; provided direction for SCI Ontario engagement with primary partners including MOHLTC, LHIN/CCAC Show less