Jazmin Mittal

Experience

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  Care.com

  Jan 2014 - Jun 2016

  Full Time Nanny

  • Ensured a safe and nurturing environment for toddlers/children with babysitting services.• Managed daily schedules, balancing playtime, learning activities, and rest for kids.• Provided attentive childcare with children's physical, emotional, and social needs.• Managed first aid and managed minor injuries effectively.• Handled medication according to prescribed guidelines.• Organized transportation for school, activities, and appointments.• Prepared healthy meals and snacks, considering dietary needs.• Maintained open communication with parents about daily activities and concerns.• Implemented safety measures to maintain a secure environment. Show less

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  Uncle Sam

  Jun 2016 - Mar 2017

  Front End Associate

  • Managed daily cash handling with accurate financial transactions.• Oversaw data management, maintaining organized and up-to-date records for daily business operation.• Assisted in managing small business finances, including budget tracking and expense reporting.• Handled cash flow management to ensure sufficient funds for operations.• Facilitated money transfers and reconciled discrepancies promptly.• Coordinated staff scheduling to optimize coverage and efficiency.

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  Hollister Co.

  Apr 2017 - Apr 2018

  Brand Representative

  • Provided exceptional customer service, enhancing customer relations and satisfaction.• Conducted floor sales, maintaining a well-organized and visually appealing sales area.• Performed data entry tasks, ensuring accurate and up-to-date records.• Demonstrated strong organizational skills in managing inventory and stock.• Trained new hires, providing guidance and support to ensure a smooth onboarding process.• Assisted the manager with daily operations, contributing to the overall efficiency of the store. Show less

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  General Dynamics Information Technology

  Apr 2018 - May 2019

  Customer Service Representative

  • Assisted new customers in filing health applications on healthcare.gov.• Utilized Salesforce CRM for documentation and record-keeping.• Managed inbound calls using Avaya, ensuring efficient and effective communication.• Performed data entry tasks with accuracy and attention to detail.• Demonstrated excellent call time management skills to handle high call volumes.

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  Hulu

  May 2019 - Dec 2020

  Customer Service Representative

  • Provided exceptional customer support by addressing inquiries and resolving issues efficiently.• Assisted customers with troubleshooting and technical support, ensuring swift resolution of problems.• Managed inbound calls using communication tools to deliver timely and effective service.• Maintained accurate and detailed records through data entry and documentation.• Utilized CRM software for tracking customer interactions and ensuring seamless follow-ups.• Demonstrated strong time management skills to handle a high volume of calls and tasks.• Ensured high levels of customer satisfaction through effective communication and problem-solving.• Assisted new customers with account setup and navigation of the Hulu platform.• Monitored and managed call times to optimize service efficiency and productivity. Show less

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  Cox Communications

  Jan 2021 - Dec 2021

  Field Technician

  • Performed troubleshooting to diagnose and resolve technical issues in the field.• Conducted field installations and hardware setups for customers.• Ensured accurate and thorough documentation of all service activities and customer interactions.• Delivered exceptional customer service and support during on-site visits.• Managed time effectively to handle multiple service calls and meet daily schedules.• Provided clear and professional communication to address customer concerns and explain technical details. Show less

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  SunPower Corporation

  Jan 2022 - Jul 2023

  Troubleshooter Engineer

  • Assisted customers with troubleshooting and resolving issues related to solar energy systems and hardware installations.• Utilized Salesforce CRM to document customer interactions, track support cases, and ensure seamless follow-up.• Conducted data entry and maintained accurate and up-to-date records using tools like Microsoft Excel and Google Workspace.• Assisted field technicians with remote troubleshooting and provided guidance on system installations and maintenance.• Managed project tasks and workflows using Jira to ensure timely resolution of technical issues.• Worked with Enphase microinverters and Maxeon solar panels to enhance system performance and reliability.• Educated customers on the operation and maintenance of solar energy systems, ensuring they understand system functionalities and benefits.• Efficiently handled multiple support requests and prioritized tasks to meet service level agreements and customer expectations. Show less

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  SmartRent

  Aug 2023 - Sept 2024

  Support Specialist

  • Utilized Zendesk CRM to manage customer interactions, track service requests, and ensure high levels of customer satisfaction.• Provided comprehensive IT support for home automation systems, diagnosing and resolving technical issues both remotely and on-site.• Conducted installation and maintenance of home automation systems, ensuring optimal performance and user experience.• Maintained detailed records of customer interactions, service activities, and system configurations.• Addressed technical issues related to home automation devices, performing in-depth troubleshooting to identify and resolve hardware and software problems.• Assisted customers in understanding and utilizing their home automation systems effectively, providing guidance and training as needed.• Managed projects and service requests using Jira, ensuring timely completion and to maintain service level agreements. Show less

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  Realtor.com

  Sept 2024 - now

  Support Specialist