Cesar A. Hernandez Piña

Experience

• 

  JPMorgan Chase & Co.

  Sept 2013 - now

  Managed team of Account Specialists capable of supporting clients across all company platforms (USA, Canada, Global). Specialist would setup, troubleshoot and perform maintenance on merchant's point-of-sales systems.Constructed weekly report to monitor quality of work for entire department. Created Excel macros to consolidate data pulled from SQL databases and various casing systems.Monitored front-end rejects dashboard for transactions merchant's were unable to settle. Researched root cause and collaborated with various departments to resolve issue and prevent repeat occurrences.Consolidated over eighty procedures, previously siloed by platform, down to thirty user-friendly procedures that could be used across all platform. Show less Trained team of contractors to support company's EMV chip conversion efforts. Supervised completion of over three hundred thousand EMV compliant terminal orders.Managed all large-scale maintenance projects for USA merchants; created Excel macros and implemented new quality assurance procedures to improve process and assure 100% accuracy on completed projects.Represented department on project meetings over new product releases and participated in testing to assure department was prepared to support product. Show less

  • Sr Product Associate

    Aug 2021 - now

  • Account Manager I

    Aug 2018 - Aug 2021

  • Account Specialist

    Nov 2015 - Aug 2018

  • Commercial Teller

    Sept 2013 - Nov 2015