Kholoud Magdy

Experience

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  Resala Charity Organization | جمعية رسالة للأعمال الخيرية

  Jun 2014 - now

  Volunteer

  - Responsible for calling people who want to participate at Resala.- Responsible for the team of volunteers in Ramadan 2015.- Responsible for taking and editing photos of the villages.- Responsible for surfing and exploring the cases of poverty in villages of Giza.- Responsible for doing direct broadcasting in convoys and concerts.

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  Allugat Spanish Center

  Feb 2016 - May 2017

  Secretary

  - Responsible for Allugat phone and Whats App.- Responsible for Allugat page.Assist the project manager in all activities: events, printing,...Coordinate course scedule, responsible for Google Calendar.Manage Google Drive.Responsible for make certificates.

• 

  The Egyptian International Center for Agriculture (EICA)

  Dec 2016 - Dec 2019

  Responsible for the participants who are from Latin America, Asia and AfricaTraining as a TranslatorTraining as a Tour guide

  • Public Relations Intern

    Dec 2016 - Dec 2019

  • Spanish Translator and Interpreter

    Dec 2016 - Dec 2019
• 

  Freelance

  Jun 2018 - now

  Tour Guide
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  Concentrix

  Dec 2020 - Mar 2021

  Customer Service Representative

  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff • Deliver and exceed customer-specified service levels for handle time• Experience of booking systems• Spanish Advisor and Support Associate at E- Traveli Spanish account, Convergys Company of Concentrix Show less