Experience

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  Kenya methodist university nyeri

  May 2013 - Jul 2013

  Part time trainer

  Assisted in training students Java language through practical

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  International livestock research institute (ilri)

  Feb 2014 - Aug 2016

  Oversee data entry relating on ERP Master FilesSupport on going live phases of TimesheetSupport SUN Systems, Agresso and other in house built applicationsPerform Business Systems Quality Assurance TestingConduct diagnostic investigations of program errors and implement or recommend solutions or methodologies for resolution.Work with Employees to diagnose and debug issues within Business systemsInvestigates and resolves customer relationship problems.Coordinate and conduct user group education and problem solving sessions related to assigned project.Provide end user support to Business Systems usersAssist in administration of the Service desk to respond to needs and questions of users concerning Business SystemsPrepares and maintain user training documentationManage all user account administrationAssist with logistics in the Business Systems Project Activities Show less

  • ICT Business Systems Support

    Jun 2014 - Aug 2016

  • Applications Support Intern

    Feb 2014 - May 2014
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  Ubongo africa

  Jul 2017 - now

  Technical support specialist

  Oversee the launch of new innovations and programs and work directly with program teamsDevelop mechanisms for capturing learning and utilize those learning’s to drive more innovation processes.Manage team level involvement in strategy and innovation processes.

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  Almalgamated properties ltd

  Sept 2021 - now

  Senior information technology officer