Experience

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  Orchard lake country club

  Apr 2017 - Nov 2017

  Course maintenance

  -Trained new employees on company policies, procedures and safety standards to ensure optimal staff performance and efficiency -Operated vehicles and powered equipment, such as mowers, tractors, chain-saws, among others -Provided general lawn care service including watering foliage and maintaining landscaping

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  Mbank

  Jun 2018 - Jul 2018

  Bank teller (temporary position)

  - Provided excellent customer service by answering questions, providing recommendations, and addressing concerns as needed - Managed various client transactions such as verifying cash and check deposit amounts, checking accuracy of deposit slips, and recording transaction details in system - Performed daily research on bank document images for allocation to appropriate accounts

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  North american bancard

  Oct 2018 - Mar 2019

  Accounting clerk

  - Utilized company CRM software to create new client accounts, update confidential client information, and electronically file relevant documents with accuracy - Identified ineffective aspects of a payment reconciliation process, discussed potential designs with management team, and proposed a new solution to improve departmental efficiency- Created an advanced Excel function within an AP/AR spreadsheet and trained other accounting employments on how to use the function

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  United shore

  Jul 2020 - Aug 2020

  It salesforce intern

  - Worked on the back end of CRM software to build custom objects, fields, and records - Shadowed operations departments to identify repetitive tasks that could be streamlined using built-in Salesforce functionality - Communicated with department managers to gather necessary requirements for developers to build out new workflows - Collaborated with engineers throughout the development lifecycle to ensure solutions met end user expectations

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  Rocket mortgage

  May 2021 - Jan 2023

  - Oversee the migration of legacy on-prem applications to AWS cloud infrastructure - Write & manage the priority of features and user stories within multiple team’s backlogs- Collaborate with stakeholders to understand end user requirements; work closely with development teams throughout the build to ensure acceptance criteria is met- Utilize product management software to define & visualize a strategic roadmap that aligns with company objectives- Maintain the health and stability of over 30 business critical applications Show less

  • Product Owner

    Aug 2021 - Jan 2023

  • Product Owner Intern

    May 2021 - Aug 2021
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  Apex systems

  Jan 2023 - now

  Product manager