Ali A.

IT Help Desk

67 followers

United Kingdom

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Timeline
About me
IT Support Engineer
Education
- Islamic Azad University, Abadan, Iran
  2010 - 2012
  Bachelor's degree Computer software technology engineering
- University of the West of England
  2022 - 2023
  Master's degree Information Technology
Experience
- Saipa
  Mar 2015 - Apr 2017
  IT Help Desk
  OS installations, maintenance, updates.IT equipments procurement.Web design
- Zahedan University of Medical Sciences
  Mar 2018 - Jan 2022
  Computer Technician & IT coordinator
  Resolving issues reported to IT helpdesk, providing necessary support dealing with daily IT issues.Create and maintain AD users and Groups.Implementing and installing Clinical Softwares.
- Bristol libraries
  Jan 2023 - Feb 2024
  IT Consult Volunteers
- University Hospitals Bristol and Weston NHS Foundation Trust
  Jul 2023 - now
  - Providing IT support to staff as part of the IT Services team. - Working in an enterprise of 35,000+ AD users
  - Information Technology Support Engineer
    Apr 2025 - now
  - Information Technology Support Assistant
    Jul 2023 - Apr 2025
Licenses & Certifications
- Agile Development Practices
  PMI® Registered Education Provider | Provider ID: #4101
  Dec 2022
- Azure Administration Essential Training (2019)
  Computing Technology Industry Association (CompTIA®)
  Dec 2022
- Windows Server 2022 Essential Training
  Linkedin Learning Courses®
  Dec 2022
- Microsoft 365 for Administrators Supporting Users
  LinkedIn
  Jan 2023
- Microsoft Exchange Server 2019 Administration
  LinkedIn
  Jan 2023
- Achieving GDPR Compliance with Microsoft Technologies
  LinkedIn
  May 2023
- The UHBW 'Leading Others' Promramme
  University Hospitals Bristol and Weston NHS Foundation Trust
  Apr 2025
- Being an Effective Team Member
  LinkedIn
  Jul 2022
- Learning ITIL
  LinkedIn
  Jan 2023