Ali A.

Ali A.

IT Help Desk

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location of Ali A.United Kingdom

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  • Timeline

  • About me

    IT Support Engineer

  • Education

    • Islamic Azad University, Abadan, Iran

      2010 - 2012
      Bachelor's degree Computer software technology engineering
    • University of the West of England

      2022 - 2023
      Master's degree Information Technology
  • Experience

    • Saipa

      Mar 2015 - Apr 2017
      IT Help Desk

      OS installations, maintenance, updates.IT equipments procurement.Web design

    • Zahedan University of Medical Sciences

      Mar 2018 - Jan 2022
      Computer Technician & IT coordinator

      Resolving issues reported to IT helpdesk, providing necessary support dealing with daily IT issues.Create and maintain AD users and Groups.Implementing and installing Clinical Softwares.

    • Bristol libraries

      Jan 2023 - Feb 2024
      IT Consult Volunteers
    • University Hospitals Bristol and Weston NHS Foundation Trust

      Jul 2023 - now

      - Providing IT support to staff as part of the IT Services team. - Working in an enterprise of 35,000+ AD users

      • Information Technology Support Engineer

        Apr 2025 - now
      • Information Technology Support Assistant

        Jul 2023 - Apr 2025
  • Licenses & Certifications

    • Agile Development Practices

      PMI® Registered Education Provider | Provider ID: #4101
      Dec 2022
    • Azure Administration Essential Training (2019)

      Computing Technology Industry Association (CompTIA®)
      Dec 2022
    • Windows Server 2022 Essential Training

      Linkedin Learning Courses®
      Dec 2022
    • Microsoft 365 for Administrators Supporting Users

      LinkedIn
      Jan 2023
    • Microsoft Exchange Server 2019 Administration

      LinkedIn
      Jan 2023
    • Achieving GDPR Compliance with Microsoft Technologies

      LinkedIn
      May 2023
    • The UHBW 'Leading Others' Promramme

      University Hospitals Bristol and Weston NHS Foundation Trust
      Apr 2025
    • Being an Effective Team Member

      LinkedIn
      Jul 2022
    • Learning ITIL

      LinkedIn
      Jan 2023