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Melina Venegas

Melina Venegas

Customer Service Representative

Followers of Melina Venegas670 followers
location of Melina VenegasSanto Domingo District, Heredia, Costa Rica

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  • Timeline

  • About me

    Sr Technical Advisor at Microsoft

  • Education

    • UTN

      2008 - 2010
      Photography

    • Universidad Estatal a Distancia de Costa Rica

      2005 - 2022
      Diploma of Education Business Administration and Management, General

    • Universidad San Marcos

      2020 - 2020
      Introducción al Project Management

  • Experience

    • Sykes

      Jan 2008 - Aug 2008
      Customer Service Representative

      Assist customers with inquiries about thier Life Insurance Policy.

    • Hewlett-Packard Company

      Aug 2008 - Aug 2013

      Provide support to a group of 16 agents. Act as the highest point of escalation. Provide training to new highers. Perform quality audits.

      • Team Leader

        Aug 2010 - Aug 2013

      • Customer Relations Hotline Agent

        Aug 2008 - Aug 2010

    • Amazon

      Oct 2013 - May 2017

      Investigate suspicious activity and behavior. Provide support related to Amazon´s retail customers via chat and phone.

      • Investigation Specialist

        May 2015 - May 2017

      • CSA

        Oct 2013 - May 2015

    • Microsoft

      Jun 2017 - now

      • Technical Advisor

        Jul 2018 - now

      • Technical Advisor

        Jul 2018 - now

      • Technical Advisor

        Jul 2018 - now

      • Ingeniero de soporte

        Jun 2017 - Jul 2018

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Melina Venegas
      Microsoft CSS Impact Award Microsoft CSS Organization Oct 2020 Winner of Microsoft CSS Impact Award.
    • Awarded to Melina Venegas
      CSS Impact Award Microsofot Jun 2020 This program recognizes CSS teams and individuals who are focused on keeping the customer experience at the center of everything we do and exemplifying our customer expected behaviors of communicating effectively and being accountable, resourceful, and empathetic (CARE).