Anca Militaru

Experience

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  Vodafone

  Oct 2005 - Oct 2006

  Customer Services Representative, Corporate and Residential Customers Relations Department

  Responsible for the customers consulting, regarding the voice & data subscriptions. I have administrated the subscriber’s accounts (account information, voice and data services activation for post-paid and prepaid SIM, billing detailing, payments confirmations, retention programs and claims).I have offered technical support to the Vodafone dealers, troubleshooting for the GPRS services, post-paid and prepaid SIM.I participated in the "retention" program for individual clients and corporate. I have negotiated the customer benefits and my efficiency was between 70 and 75 % clients retained. Show less

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  Telekom Romania (ex Romtelecom)

  Oct 2006 - Feb 2015

  Manage a team of 4 Technical Customer Services Representatives, as a part of the Help Desk department. In charge of the Level 2 technical checks for data and internet services, after which the engineers from the technical department NOC IP and NOC SDH can identify the network issues within Romtelecom telecommunication network.I represent the Level 1 on trouble escalation list for national and international customers.I track the evolution of the maintenance and upgrade works in order to improve the services quality, working with both technical and commercial departments involved and with the national & international telecom operators;I generate the periodic re ports considering the Romtelecom’s telecommunication development for the voice and data services. These reports are supplied to the technical and commercial departments and to the strategic national and international customers. I monitor the operators access in the areas of Romtelecom’s custody, coordinating technical and administrative cooperation between Romtelecom and customers.I am the Assistant Manager for the Help Desk Department Manager, for whom I generate the daily activity reports concerning the trouble tickets and planned works.I am the designated shift leader to attend to operational meetings providing ways to improve processes and internal collaboration between departments completed through operational working procedures.I have created the wholesale customer satisfaction survey, posted on the Romtelecom‘s web site (Customer Care Satisfaction Survey 2008). Following the good results obtained the Business Support Division - Carrier Services has acquired Quality Management System of SR EN ISO9001/2008.In 2010, 2011, 2012 I was delegate to represent the Help Desk Department for the External Audit in order to maintain and develop the Quality Management System in accordance with the requirements of SREN ISO 9001/2008. Due the good results the Division obtained the quality recertification. Show less

  • Help Desk Team Leader -Sales Operations & Engineering Services Operators Department

    Nov 2008 - Feb 2015

  • Technical Customer Service Representative , Help Desk Department

    Oct 2006 - Nov 2008
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  Telekom Romania Wholesale

  Feb 2015 - Nov 2016

  Roaming Product Specialist - Product and Business Development Department

  Administrating roaming services provider’s contracts, dealing with invoicing coordinating roaming clearing house functions and facilitate the roaming financial settlement process. Providing support to International Accounting Departments related to payments, reconciliation of accounts, debt collection, SAP recording invoices and escalating the specific problems to the roaming partners. Into daily collaboration with the Commercial and Financial Departments from Telekom Germany, related to CN&DN aspects, Telekom’s group discounts, IOT discounts, Budget and other various financial reports.Monitoring roaming performance and flag problem areas.Participating to the new retail roaming product generating process, in order to ensure the synchronization to the market needs, the technical characteristics, costs and opportunities.On demand, supplies the retail commercial structures with information referring to the roaming costs in order to support the special offers development for the dedicated customers.Estimating market opportunities and preparing Business Cases, executing yearly Business Plan with Marketing Heads.Analyzing the competition roaming actions/strategies concerning the roaming services and the international roaming market in order to be able to generate strategic commercial adaptation proposals (Benchmarking analyses).Increasing roaming revenues by optimizing roaming relationships and rolling out more operators and services. Propose/ review new roaming products to enhance inbound roaming revenues in order to fulfill the company objectives.Conducts feedback sessions (internal/external/) on the performance of roaming Products. Predicts, identifies trends, anticipates wholesale mobile or roaming market challenges, and manages the budgets and mobile wholesale business plan.Identifies opportunities, defines Business Cases, coordinates both internally and externally the feasibility studies. Show less

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  BAT

  Nov 2016 - Jan 2021

  *I am in charge with the preparation of regular management and statutory financial reporting (weekly, monthly, quarterly, annual) required by End-Market Management which include: Actuals and Forecast Monthly Reviews on P&L, BS and CF, Cash Flow reports, End Market Budget.*I am analysing the financial accounts to monitor ongoing performance on an accurate and timely basis.*I am maintaining the Business Partnering with finance colleagues from End-Markets in order to prepare any ad-hoc financial requirements and support in meeting reporting deadlines.*I am liaising with all service lines in order to collect and consolidate necessary information and verifying the reasonability of information also I am receiving and providing feedback to departments.*I am daily preparing additional financial data using company’s reporting tools (EPM-BPC, SAP), ensuring that financials are Audit and SOX compliant.*As part of the team I am involving in training and developing new team members and also ensuring that processes are followed and improved. Show less

  • Marketing Reporting Services Assistant Manager

    Jul 2020 - Jan 2021

  • GBS Professional Finance Specialist

    Nov 2016 - Jul 2020
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  Allianz Services

  Jan 2021 - now

  Leading a team of senior experts in charge with commercial, financial business controlling activities and FBS global support functions. Part for different group projects related FBS area. Acting as PM- FBS Inno SPOC Coordinator under Continuous Improvement and Innovation Program. Responsible for the output of all the Public Cloud financial activities : planning, pricing, business case evolution, controlling, P&L, budget tracking, reporting revenues & costs, revenue charging, communication with the stakeholders, purchasing process and contract management.

  • Team Lead Finance and Commercial Operations_ FP&A

    Aug 2022 - now

  • Commercial Services Manager

    Jan 2021 - Jul 2022