Ivan-Beaudry Irakoze

Experience

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  UNITED AFRICAN GROUP

  Feb 2018 - Jan 2019

  Ground Handling Supervisor

  • Conduct performance reviews of Customer Service staff on a probationary and annual schedule• Lead the Passenger Services, ticketing counter and Lounge teams to deliver a consistent, professional and profitable service to customers• Directly supervise Customer Service staff (Check-In, Lounge, Ticketing…) as relates to adherence to uniform program, general appearance, proper procedures and all other policies.• Ensure accurate provision and analysis of customer data including tracking of performance of all airport’s customer service, analysis of performance data and trends and production of internal and external tools to drive performance, profitability and retention.• Ownership of passenger relationships at the airport, building and developing effective partnerships with complex and diverse stakeholders across the station and global organization• Develop and lead the team to deliver operational excellence across all KPIs• Drive continuous improvement in people, technology, process and service introducing innovation and presenting compelling business cases to develop the department into a market leader• Write and update dedicated passenger services parts of the Ground Operation Manual under the Director responsibility and ensure its proper dissemination.• Assist in sales initiatives.• Drive all baggage aspects: Check-in, tracking, lost and damaged luggage• Ensure all passenger related systems are up to date and serviceable• Meet and strive to exceed customer expectations in accordance with the airline contracts, and service level agreements• Monitor performance of ground handling assistant, taking action to correct any shortfalls• Liaise with ground handling assistant managers, airport operations manager, handling agents and security officials, union officials, and other airport stakeholders• Ensure all weight and balance related systems such as Departure Control System are up to date and serviceable Show less

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  Guaranty Trust

  Mar 2019 - now

  •I am the technical leader and own projects' delivery model, working with skilled teams to manage and execute software development, deployment, configuration and operational testing.•In charge of Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update my supervisor and senior management on progress, implementing the delivery with Agile methodology when applicable.•Share responsibility with the Information Technology Department Head, through close coordination, for scope management (change requests assessment), risk management and problem management.•Optimising the deployment process, currently implementing Continuous Integration, Continuous Deployment and Test automation process with the Infrastructure team.•Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Information Technology Department Head who owns the Customer relationship.•Drive excellence in execution through continuous improvement and change management. Implement software delivery performance measurement indicators.•Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility.•Performance Measurement: On Time Delivery, Committed budget (effort) deviation, Software Delivery Processes Compliance, Customer Satisfaction Show less - Double-hatted with Application Support on the daily- Designed and developed software systems using Micro-Services architecture with Java and Spring Boot framework- Worked on cloud platforms such as AWS and containerisation technologies such as Docker and Kubernetes- Collaborated with cross-functional teams to prioritize and identify requirements- Provided technical guidance and support to team members- Demonstrated proficiency in agile methodologies such as Scrum and Kanban- Utilized project management tools such as Space, communication tools such as Slack, and version control tools such as Git- Demonstrated leadership potential and strong communication and collaboration abilities- Owned projects and drove results through effective planning, execution, and problem-solving- Maintained a rejection rate of no more than 5% on code reviews- Delivered high-quality software solutions on time and within budget Show less • Provided software application support on usage and functionality;• Performed analysis on software application functionality suggested and participated in implementation of improvements.• Ensured effective front end and back end functionality of applications.• Kept record of configuration changes and scheduled application updates.• Documented processes and monitored application performance metrics.• Provided front end support to clients and colleagues in other departments.• Managed code migration across environments to ensure continued and synchronized functionality.• Established the root causes of application errors, and escalated serious concerns to the Senior Engineer Show less

  • Division Head & Interim CIO

    Aug 2024 - now

  • Lead Software Engineer

    Jul 2020 - Aug 2024

  • Software Engineer

    Aug 2019 - Jul 2020

  • Application Support Engineer

    Mar 2019 - Aug 2019