Amal Omar

Experience

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  LA Fitness

  Jun 2014 - Nov 2016

  Front desk

  • Answer calls per day by addressing customer inquiries, solving problems, and fixing account issues.• Contributed to the operation of a clean, friendly, well maintained health club.• Greeted members/guests entering club to ascertain what each member/guest wanted or needed • Informed customers on how to achieve their health and fitness goals.• Greeted members into the gym and helped hem find the class or equipment they were looking for. • Recorded guest comments or complaints, referred customers to managers as necessaryServed as the main liaison between members/guests, management and sales team Show less

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  Texas de Brazil

  Dec 2016 - Jan 2017

  Waitress (fine dining)

  • Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.• Executed daily presentation of restaurant and meat carvers & knowledge on several cuts of beef.• Provided wine presentations and recommendations to clientele.• Skillfully anticipated and addressed guests’ service needs.• Continually visited guest tables to promote inviting and attentive service.• Regularly checked on guests to ensure satisfaction. • Cleaned table linens, table settings, and glassware.• Up-sell alcohol selections and desserts to increase guest check average.• Coordinated with carvers & POS system to ensure proper arrival time of meat. • Collect payments and balance transactions with receipts. Show less

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  Keke's Breakfast Cafe

  Jan 2017 - now

  Waitress

  • Consistently achieved the highest guest check averages among all full-time servers through suggestive selling.• Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.• Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.• Demonstrated genuine hospitality while greeting and serving guests. • Provided friendly and attentive service to diners.• Established friendly relationships with frequent diners “regulars.” • Routinely cleaned work areas and silverware throughout each shift.• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded the guests’ expectations. • Skilfully anticipated and address guest service needs. Show less