Jaison Jose

Experience

• 

  HCL Infosystems Ltd.

  Aug 2005 - Dec 2006

  Worked as a Technical Support Engineer, handled the role ofMS SQL Server DBA / SMS 2003 Administrator @Pfizer INDIA limited, for the HCL Infrastructure Management Project.Also worked on:End user support: installation/configuration/troubleshooting desktop/laptopsServer Support: installation/configuration/troubleshooting servers.LogonscriptsVB 6.0 ProgrammingSQL 2000/2005 T-SQL ProgrammingBackup & RecoveryITIL

  • Associate Customer Engineer

    Aug 2006 - Dec 2006

  • Associate Customer Engineer Trainee

    Aug 2005 - Aug 2006
• 

  Hewlett Packard Enterprise

  Jan 2007 - Jul 2009

  Systems Engineer - Service Delivery Consultant

  Worked as a Service Delivery Consultant, providing third level support on:SMS 2.0 Environment (Platform: Win2kServer, Windows 2000)SMS 2003 SP3 Environment (Platform: Win2k3, SQL 2005,Vista)1E's Shopping Tool (Platform: Win2k3, SQL 2005, IIS)SMSNomad

• 

  CGI

  Jul 2009 - now

  My responsibilities as a Delivery Manager for CGI's Production Accounting Solution (PAS) and Royalty Management System (RMS) include facilitating a cross-functional agile collaborative team in iterative technology development, including people management, stakeholder management, and P&L management. Responsible for leading the Organization's strategy, projects and processes for Digital Workplace Solutions with an objective of providing seamless, integrated and compelling digital experiences within work. As a Manager Consulting Delivery, I support the North American clients of CGI from Asia Pacific Global Technology Operations and manage various technology streams such as Citrix, Linux, Wintel and Workplace services competencies like MECM/SCCM, Microsoft Intune, Tanium, Application Packaging, Imaging, Asset Management, Flexera, and VDI. CGI APAC Global Technology Operations - Business Engineering TeamPlayed the role of a Solution Architect for Infrastructure services. Responsible and accountable for End User Service Practice, transitions and Delivery for Imaging, Application Packaging, SCCM, Altiris and Asset Management competencies across the globe. Taking care of System Management Tools projects Across CGI GIS India. Leading System Center Products Infrastructure Support - SMS 2003, SCCM 2007, Monitoring Tools - BMC, Tivoli, EMC Smarts Part of Service & System Management Tool support - Acting as functional SME for Tier 1 group. Taking care of Microsoft Software Distribution infrastructure support projects of CGI.

  • Service Delivery Manager

    Feb 2023 - now

  • Director Consulting Expert

    Oct 2021 - Mar 2023

  • Manager Consulting Delivery, Workplace Services

    Nov 2019 - Sept 2021

  • Manager Expert, Solutions and Architecture

    May 2019 - Nov 2019

  • Service Delivery Manager, End User Services

    Oct 2013 - Apr 2019

  • Resource Manager

    Jan 2012 - Sept 2013

  • Delivery Lead - System Management Tools

    Jul 2011 - Dec 2011

  • Lead Analyst - Subject Matter Expert

    May 2011 - Jun 2011

  • Senior Systems Engineer - Subject Matter Expert

    Jul 2009 - Apr 2011