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Devna S.

Customer Service Representative

860 followers

Calgary, Alberta, Canada

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Timeline
About me
Manager| Financial Services, Communication
Education
- Seneca Polytechnic
  2020 - 2022
  Ontario College Diploma Financial services- Client services
  The program provides knowledge in day-to-day banking, Insurance, client service, and the basics of mutual funds. Moreover, helped in opening eyes to high demanding careers paths and certifications which fostered personal development in the finance industry.
Experience
- Sobeys
  Feb 2021 - Jul 2021
  Customer Service Representative
- Tim Hortons
  Apr 2021 - now
  • Motivate and lead the employees to achieve company goals.• Deliver training and development programs.• Assist the manager in preparing inventory and production entries and data.• Deals over 100+ customers per day and resolve their queries. • Manage transactions with customers using cash registers• Resolve client issues, assist them and provide relevant information• Track transactions on balance sheets and report any discrepancies.
  - Manager
    May 2024 - now
  - Assistant Manager
    Nov 2023 - now
  - Supervisor
    Oct 2022 - Nov 2023
  - Team Leader
    Oct 2021 - Oct 2022
  - Crew Member
    Apr 2021 - Nov 2021
Licenses & Certifications
- ServSafe Food Handler
  ServSafe
  Jan 2023
- Corporate Financial Statement Analysis
  LinkedIn
  Sept 2022
  View certificate
- Sales forcasting
  HP
  Jun 2021
Volunteer Experience
- Peer Mentor
  Issued by Seneca College on Jan 2022
  Associated with Devna S.

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