Muhammad Ali Sheikh

Experience

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  Aviance – UK (Ltd) (Ground Handling Agents of Different Airline @ London-Luton (LTN) Airport, UK)

  Dec 2004 - Jun 2007

  Supervisor Passengers Services

  Direct passengers dealing & communication at check-in counters, ticket desks and customer information points & provide help and advice to customers mail or face-to-face travelling on different airlines including Monarch Schedule & Charter Airlines, WizzAir, Helvetic Airways, FlyBe, Alpha Jet, Helios Airways, Swe Fly & other charter airlines. Investigate and solve customers’ problems and complaints. Manage all office tasks including all necessary paper work regarding new updates or procedures, updating the staff records & replying the queries of the customers.Allocating the staff for different tasks in including check-in counters of different flights & ticket desk.Ensure that all paper work of the flights opening, closures and departures has completed on daily basis. Close all the accounts of different airlines at ticket desks at the end of the day. Create the awareness about the offerings and extra privileges to the passengers (customers) offered by different airlines & companies.Promoted as “Senior Passengers (Customer) Services Assistant (Supervisor)” on 01st Jan 07 as a result of excellent performance in 'Passenger services'. Show less

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  Airblue

  Sept 2007 - Feb 2012

  Station Manager

  Planned and reshaped the airline operational strategies with organizational structural change while leading the strength of 185 employees overall.Appointed as Station Head at Trabzon, Turkey, to ensure the smooth turnaround of flight operations in an efficient & cost effective manner.Promoted as Station Manager, Islamabad (May 2009), as result of successful implementation of newly launched technical solutions with operational integration & excellence. Crisis management (on / post occurrence events) with real-time hands-on experience in handling of the aircraft crash incident for Airblue on 28th July 2010, in Islamabad, Pakistan, as per the ICAO & PCAA guidelines. Also, successfully carried out the handling of aircraft deceased families along with business continuity as per normal. Show less

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  SS Air Travelers & Tours

  Jan 2010 - Jan 2013

  Managing Partner (Entrepreneur)

  Self owned business for travel & tourism.

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  St. Mary's College, Lalazar, Rawalpindi

  Feb 2012 - Jul 2016

  Visiting Lecturer

  Visiting Lecturer for Management Sciences at under-grad level.Students / Participants training & development

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  Foundation University Islamabad (FUI)

  Feb 2012 - Feb 2013

  Visiting Lecturer

  Operations ManagementContracts ManagementComparative Management Students / participants training & development

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  St. Mary's College of Management Sciences

  Aug 2012 - Aug 2016

  Program Manager

  Planning, designing & commencement of course content based upon the defined curriculum with the appropriate faculty member.Driving all administrative, decisional & planning issued related to the induction of new academic sessions of different management sciences programs.

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  Qatar Airways

  Feb 2013 - Sept 2018

  Airport Services Manager

  Revamped procedures to achieve the operational excellence and customer satisfaction levels by maintaining the OTP with average of 96% in 5 consecutive FY to raise the station rating to highest (Platinum Tier across network) with 60 turnarounds a month with 4% reduction in disruptive budgets.17% reduction in the baggage claims by effective usage of baggage tracing platform with the successful launch of HAQIBA (front end of WT) and system up gradation at 6 stations in Pakistan.Slashed 3% reduction in station budget (CAPEX / OPEX) and 35% administrative costs by effective negotiating prices, while ensuring the five star service delivery.Nominated relief manager for North Pakistan stations (LHE/ISB/LYP/SKT/PEW/MUX).ORAT internal team member for evaluating passenger processing at Hamad International Airport (HIA), Doha, in 2013, and for New Islamabad International Airport (IIAP), Islamabad, (external member) in 2018 before the commencement of the operations. Show less

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  Foundation University Islamabad (FUI)

  Sept 2018 - Feb 2019

  Visiting Professor

  Visiting faculty member for Management Sciences for MS level students.

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  University of Central Punjab

  Nov 2018 - Mar 2019

  Visiting Professor

  Visiting Faculty member of the Business School of University of Central Punjab (Rawalpindi Campus), for management sciences courses at masters & graduate levels.

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  The Roots Millennium College

  Jan 2019 - Apr 2019

  Visiting Faculty Member

  Visiting Faculty members for business management and higher national diploma levels.

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  International Islamic University, Islamabad

  Jan 2019 - Apr 2019

  Visiting Lecturer

  Visiting Faculty members for business management courses at under-grad level.

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  Emirates Group

  Apr 2019 - Apr 2021

  Manager Airport Services

  Re-designed, executed and managed tactical plans for pursuit achieving the operational targets and timelines with the overall OTP achievement of 98.6% for the entire FY with averaging 220 turns per month.Formulation & implementation of strategies while managing the USD 3M approx. station budget (CAPEX / OPEX) account, for the profit enhancement by 17% through value added services and reduction of 21% FTE costs by effective utilization of staff strength of 305 (overall) in all operational areas and support services.Achieving 63% revenue targets during pandemic closure with the adoption of ‘new normal norms’ of the industry by modifying the scope of services to the clients.Developed and maintain cordial business relationships with all clients and key stakeholders while displaying a strong leadership and communications skills in building consensus on overall operational / administrative matters.Achieved ZERO injury hours at work milestone by initiating & managing the safety programs. Show less

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  Virgin Atlantic

  May 2021 - Jul 2023

  Operations Security Manager - Pakistan

  Design, develop and execute a strategic plan for the implementation of airline security program for Pakistan under the requirements & guidelines of airline’s AVSEC & UK DfT.Implemented and carried out the audit programs in regular intervals for flight turnaround safety and third party service providers (caterers, hotels, security escorts) to ensure the coverage of all sensitive areas for safe & secure flight operations.Develop and maintain relationships with key security stakeholders including British High Commission (BHC), UK DfT, local law enforcement agencies, airport security forces & civil aviation authorities in developing & building consensus on all operational security issues especially during airport evaluations.Plan and initiated the methodologies through precise trainings to achieve the 85% compliance target for ‘Covert Test Piece’ program for cabin search procedures on all VAA operating stations in Pakistan.Certified by UK DfT as ‘Airline Security Manger’ through classroom trainings. Show less

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  Menzies-RAS

  Dec 2023 - now

  • Station Head

    Aug 2024 - now

  • Passenger Services Manager

    Dec 2023 - Jul 2024