Gerald Rovder

Experience

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  Industrial Dynamics Company, LTD.

  Jun 1989 - May 1997

  Regional Sales Manager

  Sales of Computer-Based Instrumentation for Real-Time Inspection: Direct, through Manufacturers Representatives, & OEMs. Products: Fill level inspection systems, filler management systems, all surface empty bottle inspection systems, intelligent rejection systems, & sorting/lane-ing systems. Technology: Machine Vision, Gamma, X-ray, & near infrared sensors; with computer-based I/O. Markets: Pharmaceutical, chemical, food, petrochemical, tobacco, forest products, pulp & paper, paper converting, plastics, textiles, corrugating, & other industries. Territories: Illinois, Indiana, Michigan, Ohio, Pennsylvania, Kentucky, West Virginia, Virginia, Maryland, Tennessee, North Carolina, & South Carolina. Show less

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  Savoy Designs

  Jun 1997 - May 2000

  President

  I opened a one man Manufacturer's Representative Business to sell capital equipment to end-users.My products included inspection systems & gauges/sensors as well as packaging, & material handling systems.My principals included: Advanced Detection Systems, BC International, Nercon Manufacturing & Engineering, New London Engineering, Taylor Systems, Thermedics Detection, & Wayne Automation.My target markets were: pharmaceutical, chemical, food, animal feeds, petrochemical, tobacco, forest products, pulp & paper, paper converting, plastics, textiles, & corrugating.My territory included: Ohio, Pennsylvania, West Virginia, Virginia, Maryland, North Carolina, & South Carolina. Show less

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  Moisture Systems Corporation (now Thermo-Fisher Scientific)

  May 2000 - May 2002

  Regional Sales Manager

  Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling their customers to make the world healthier, cleaner and safer. With annual revenues of more than $10 billion, they employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings.

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  NDC Infrared Engineering, LTD.

  Jun 2002 - Apr 2007

  Regional Sales Manager

  Sales of Computer-Based Instrumentation and Systems for On-Line Real-Time Product & Materials Inspection.Sales performed primarily directly, as well as through Manufacturers Representatives, & OEMs.Principle products sold were Guages/Sensors and computer support systems (also traverses, robotics, etcetera) to perform real-time non-contact product inspection both on-line and in the laboratory for constituent measurement.Core technologies employed were near infrared, beta, & gamma sensors interfaced to computer systems for control & I/O.Target markets included: pharmaceutical, chemical, food, petrochemical, tobacco, forest products, pulp & paper, paper converting, plastics, textiles, corrugating, & other industries.My territory included: Arkansas, Illinois, Indiana, Iowa, Kansas (Eastern), Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Ohio, Oklahoma, Tennessee, Texas, & Wisconsin. Show less

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  FACTS, Inc.

  Jun 2007 - Feb 2009

  Senior Sales Engineer

  FACTS, Inc. is well respected privately held company providing Process Control Systems to Plastics and Rubber Industries.Responsible for New Market Development, I introduced established products to a variety of industries where FACTS had nor previously provided services.I leveraged the introduction of a new technology (Spectral Coherence Interferometry - SCI) to introduce FACTS to the targeted clients. SCI is an on-line, real-time, non-contact, non-nuclear, primary thickness measurement technology for polymers & coatings.My responsibilities included the identification of target industries, companies, and contacts. Show less

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  Savoy Solutions

  Mar 2009 - Aug 2013

  Account Management

  Sales of Advertising & Marketing Services - Provide Sales, Customer Support, and Planning for Account Optimization to Local Businesses. Manage the communication process, from understanding the problem to finding the solution.

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  Cuyahoga Community College

  Jan 2013 - Jan 2013

  Student
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  Acuative

  Sept 2013 - May 2014

  Tier I Analyst I

  Call Center - Answer all incoming to troubleshoot and deliver repair solutions.Provide Tier 1 remote trouble shooting, gather all pertinent information to resolve or escalate issue to the appropriate department or 3rd Party Provider to deliver resolution.Perform network monitoring of hundreds of computer networks for slow or failing components, submit notifications of incident to clients, enter service tickets to WAN & LEC Service Providers, and notify network administration in the event of outages.Gather all required information from the customer to open maintenance, dispatch, and remote tickets Assist clients via telephone to assemble and set-up up Home Office Systems / Networks Perform resource allocation and scheduling. Show less

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  Diebold

  May 2014 - Apr 2016

  Associate Service Systems Engineer

  Provisioning and Support for VPN Network Communications: Perform VPN builds, communications upgrades, installs, troubleshooting, and monitoring.Provide analytical and technical WAN/LAN support including, but not limited to: Specification and documentation of VPN communications configurations, implementation and testing to confirm end-to-end connectivity.Performed troubleshooting to resolve communication problems and secure new installs.Consult with end users to identify needs and exchange system requirements.Create, update, and complete documentation for internal processes and procedures.Participate in pre-sales initiatives introducing available customer solutions.Provide assistance and guidance to system users, including field resources.Respond to work queue requests and maintain accurate records of work performed. Show less

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  Dimension Data

  Aug 2016 - Dec 2016

  Primarily focused on Cisco LAN, WAN, IPT, Security, and Data Center technologies, working closely with Dimension Data’s GSC, and Dimension Data partners on service calls to meet SLA (Service Level Agreement) time frames, and requirements.Responsible to work with, and handle vendor equipment. Responsible for returning vendor equipment to the vendors that provided that equipment.Escalated and worked with senior level engineers within Cisco VISE, Cisco TAC, Dimension Data, and Dimension Data partners.Extended professional courtesy to all Dimension Data partners, and clients.Worked in a team oriented environment, escalating service calls that cannot be completed within the SLA to a senior engineer, to resolve the issue.Accurate time reporting and information was required to be recorded for each service call worked.Required to be pro-active in assisting each other in resolving issues, and providing feedback to the GSC regarding service calls.Continuous maintenance of certifications, technical knowledge, and actively sought information regarding higher level certifications, or new vendor equipment. Show less Primarily focused on Cisco LAN, WAN, IPT, Security, and Data Center technologies, working closely with Dimension Data’s GSC, and Dimension Data partners on service calls to meet SLA (Service Level Agreement) time frames, and requirements.Responsible to work with, and handle vendor equipment. Responsible for returning vendor equipment to the vendors that provided that equipment.Escalated and worked with senior level engineers within Cisco VISE, Cisco TAC, Dimension Data, and Dimension Data partners.Extended professional courtesy to all Dimension Data partners, and clients.Worked in a team oriented environment, escalating service calls that cannot be completed within the SLA to a senior engineer, to resolve the issue.Accurate time reporting and information was required to be recorded for each service call worked.Required to be pro-active in assisting each other in resolving issues, and providing feedback to the GSC regarding service calls.Continuous maintenance of certifications, technical knowledge, and actively sought information regarding higher level certifications, or new vendor equipment. Show less

  • Lead Technical Engineer of Specialty

    Aug 2016 - Dec 2016

  • Lead Technical Engineer of Specialty

    Aug 2016 - Dec 2016
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  F2Onsite

  Aug 2018 - now

  Hardware Field Service Engineer

  Currently I am semi-retired working part-time as an onsite Hardware Field Service Engineer for F2Onsite performing residential and commercial hardware break-fix work on Dell and Lenovo Laptops and Desktops. The products are typically under manufacturer warranty or are covered with an extended warranty. I am based from my home and I set my own schedule with my customers (M-F, normal business hours), I enjoy free online Certification Programs (certifications in Dell, HP, and IBM/Lenovo), and I am paid per Service Event with Gas Mileage Reimbursement (most within a 50-mile radius). Show less

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  Life on Kelleys, LLC

  Mar 2023 - now

  Publisher