Ellen Louis

Experience

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  Pasaraya

  Feb 2009 - Feb 2012

  Customer Service

  Responsibilities:- Handling customer complaint- Creating a new member data card member customer and make customer- Conducting customer 's point redemption coupon redeemable for shopping- Make a VAT refund for tourists- Menguideing embassy guest amenities that make a visit to Pasaraya- Make a visit to the embassy to promote programs that have been dibbuat by management- Working closely with the bluebird group of taxi vouchers used for tourists to visit and shop Pasaraya- Noting the embassy guests who have been coming every day through the report of the team doorman- Make a weekly report and monthly report to the SPV Show less

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  Kawan Lama Group

  Feb 2012 - Sept 2013

  Customer Service Back Office

  Responsibilities:- Customer complaint handling by phone about the delivery of customer goods- Perform filling and document archive sales order, delivery order , and swap- Make a schedule of goods to the customer pengirman H - 1 and report via email to Twam expediter to do setup fleet- Conducting the process of exchange of goods in case of defective goods during shipment or when the goods have reached the customer- Make a schedule for customer installation goods- Controlling goods returned goods in accordance with the physical and documents- Make weekly and monthly reports on customer complaint , delivery of goods , analyze customer traffic Show less

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  Electronic Solution

  Sept 2013 - Apr 2014

  Customer Relation Officer

  Responsibilities :- Handling complaint customer- Create new customer member data and print customer member card- Checking and controlling the sales order of each promoter makes a sale- Control and update the status of the sales order to the warehouse and logistics division for posting- Create delivery schedule of H-1 customer's goods and control the shipment to avoid pending delivery- Follow up to the brand for the installation of goods- Doing store readiness like cashier, edc machine, promo- Conducting the process of exchange of goods in case of defective goods received by the customer Show less

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  BEST DENKI INDONESIA, PT

  Jun 2014 - Mar 2018

  Coordinator Sales

  Responsibilities:- Opening a purchase order for stock in store- Doing update the price of goods in the store in accordance with iinternal memo provided by head office- Preparing weekly promo that has been given from the buyer to be promoted to customers- Conducting exchange of goods rejeck (return of goods)- Provide direction to sales team related to store sales (target oriented)- Create a work schedule for the team- Preparing weekly and monthly reports- Controlling the floor area associated with sales or promoter- Handling customer complaintExperience Gained:- Knowing about the internet and electronic goods- MS OFFICE- Ability to work in a team and multitasking- CorelDraw Show less

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  AstraWorld

  Aug 2018 - now

  • Managing the performance of Contact Center agent services in a directed manner by company provisions for designated customers effectively and efficiently • Conducting consultation (coaching) for Contact Center agents to improve service performance to customers • Conducting monitoring recording of agent services to customers • Supervising discipline to all employees in the contact center environment • Conduct calibration, VR forums, and Chat forums periodically regarding assessment and monitoring procedures with leaders for the benefit of the Contact Center's overall performance • Set an example in all aspects as employees in the Contact Center work environment • Create scripts for agents Inbound and Outbound Contact Center • Conduct objective assessments following existing regulations • Be able to carry out monitoring, counseling, and systematic approaches to improve employee performance and productivity • Prepare agent assessment reports Contact Center weekly and monthly Show less

  • Quality Assurance Officer

    Oct 2021 - now

  • Inbound Astra Digital International

    Aug 2018 - Oct 2021