Robert Bowling, CSSBB, MBA

Experience

• 

  Meijer Department Store

  Apr 2007 - Sept 2007

  Utility Representative

  Handled credit card promotions, restocking and customer assistance.

• 

  Bellarmine University

  Aug 2009 - May 2013

  Student

  Student Majoring in Business Administration with a minor in Sports Studies.

• 

  White Lodging Services

  Jan 2013 - Jun 2014

  Housekeeping Reconciliations, Daily Labor review, Order guest supplies in accordance to budget, inspect rooms, review areas of weakness, create new training to excel in efficiency. Credit Card Reconciliation, Market Maintenence, Guest Relations, Front Desk, Check Ins, Check Outs, Respond to Guest Complaints, Problem Solving

  • Housekeeping Supervisor

    Jun 2013 - Jun 2014

  • Guest Services Representative

    Jan 2013 - Jun 2013
• 

  Baptist Health (KY)

  Jun 2014 - Dec 2014

  Physician Liaison

  Development of strong relationships with physicians. Improve physician satisfaction. Work with/create aligned physicians. Provide physician feedback to improve service availability to Executive Team. Work with Physician Services to ensure comprehensive orientation of new physicians.

• 

  Baptist Health Medical Group

  Dec 2014 - now

  While working on our patient experience team, we have worked closely with our provider offices to improve our patient experience throughout the system, maintained and updated the providers within our Patient Experience network, implemented rewards and recognition for our high performing practices within Patient Experience, and created action planning around Patient Experience. While the medical group was rolling out a new EMR, was apart of a task force to help implement the new system in our provider offices. Elbow support for the offices on first day of use for the new EMR.Improve process and increase efficiency within provider offices through observations.Statewide services referral management. Created data visualization for our leaders to understand the trends of our statewide services referral information.Maintain team Sharepoint site.Develop iOS and Android Mobile Application for the Medical Group. Show less

  • Manager, Front Office Operations

    Nov 2023 - now

  • Strategic Project Manager

    Jul 2018 - Nov 2023

  • Performance Improvement Coordinator

    Oct 2015 - Jul 2018

  • Physician Recruitment and Alignment Coordinator

    Dec 2014 - Oct 2015
• 

  Cards Against Alzheimer's

  Jan 2016 - now

  Co-Founder

  Founded the not-for-profit, Cards Against Alzheimer's, through our family. We create, package, and sell note cards where all profits are donated to Alzheimer's research. We go to events and set up booths to sell the note cards. In the first year, we raised over $1,200 for Alzheimer's research by selling the stationary.