Helen Dara

Helen Dara

Residant Assistant

Followers of Helen Dara768 followers
location of Helen DaraThe Hague, South Holland, Netherlands

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  • Timeline

  • About me

    Kwaliteitsfunctionaris Zorg

  • Education

    • Vrije Universiteit Amsterdam

      -
      Bachelor of Science - BS Sociale en culturele antropologie
    • Vrije Universiteit Amsterdam

      -
      Minor Organisatiewetenschappen
    • Vrije Universiteit Amsterdam

      2015 - 2016
      Sociology
    • Hogeschool Inholland

      2013 - 2014
      Propedeuse Communication and Media Studies
  • Experience

    • Universiteit van Amsterdam

      Mar 2011 - Feb 2013
      Residant Assistant

      I lived with erasmus students who came to study and live in Amsterdam. I was the point of contact, overall supervisor (facilities) and organizer of social activities for these international students. I also was the intermediary between students, the university and the housing corporation Ymere.Extended descriptionTasks• Organizing social activities in the house and elsewhere for the students• Maintaining contact with all international students• Contact person for international students and local residents• A listening ear and a helping hand to the international students• Maintaining relationships with the neighborhood, the UvA and the housing corporation• Signaling and acting in case of emergencies and conflicts• Performing minor technical maintenance in the houseResponsibilities• Being the key person and intermediary between the international students, the university, the housing and local residents• Identifying developments in and around the house and timely informing the right contact person• Visibility on the welfare of international students in the residential• Improving the live ability, safety and social cohesion within the building• Awareness of the sometimes conflicting interests of all involved• Sense balance between inmate and student and preserve professional distance Job requirements• Proactive, entrepreneurial attitude• Confident, not easily pushed over• Excellent communication and interpersonal skills• Involved and acting in accordance to the responsibilities of the job• Good judgment, sensitivity and empathy to all concerned• The ability to deal with complex situations and making autonomous decisions• Being Flexible• Technical insight • The ability to collaborate• Affinity with international students• Speaking the Dutch and English language fluently and good knowledge of these languages Show less

    • Helion Market Research

      Jul 2013 - Jan 2017
      Evaluator

      As a Helion Evaluators(Mystery Shopper), I evaluate a large selection of different types of services by posing as a day to day customer. This position helps me further develop my service-oriented attitude and enables me to utilize my perfectionism towards service and customer experience.

    • DGN Publishers BV

      Nov 2015 - Jan 2016
      Zorgverzekering Overstap Coach

      (End of year sales project)At this company I worked as an insurance advisor/coach where I provided information on health insurances comparing different companies to each other, ensuring that the customers were properly insured for the following year.

    • Nuon

      Sept 2016 - Apr 2019

      Storingen publiceren, client-onboarding, factureren, schakelen met monteurs, klantcontact woningcorporaties, bouwbedrijven, bewoners Servicegesprekken terugluisteren en beoordelen, coaching & feedback aan werknemers, dagstarten leiden, lichte sales-activiteiten, schakelen tussen afdelingen, Klantcontact Large Corporate cliƫnten 1 ste lijn contactpersoon zakelijke afnemers Large Corporate cliƫnten

      • Technisch Energie Adviseur Duurzame Energie

        Apr 2018 - Apr 2019
      • Zakelijk Energie Adviseur / Quality controller

        Oct 2017 - Mar 2018
      • Zakelijk energie adviseur

        Sept 2016 - Oct 2017
    • International Card Services

      Apr 2019 - Aug 2021

      Risicoclassificaties toekennen aan clienten dmv clienten screening, dossiers completeren op basis van wet en regelgeving rondom wwft, klantcontact, Dagstarten leiden, LEAN-werkmethode. Schakelen tussen verschillende afdelingen, Klantcontact: mail en telefonie Vraagbaak voor nieuwe medewerkers, financiƫle correcties uitvoeren, klanten begeleiden bij KYC processen en klantcontact

      • KYC Analist

        Oct 2020 - Aug 2021
      • B2B Financial Services Advisor

        Jul 2020 - Oct 2020
      • Particulier Financial Services Advisor

        Apr 2019 - Jul 2020
    • Vesteda

      Aug 2021 - Mar 2022
      CDD Analyst

      Vraagbaak voor cdd vraagstukken

    • ABN AMRO Bank N.V.

      Mar 2022 - Dec 2022
      CDD Analyst Commercial Banking

      Integriteit- en beleidsonderzoek bij betrokken partijen / Risico analyses opstellen op basis van wwft regels en vereisten.

    • Rotterdamse Uitdaging 🟢

      Apr 2023 - now
      Vrijwillige professional
    • Prodeba

      Jan 2024 - now
      Kwaliteitsfunctionaris Zorg
  • Licenses & Certifications

    • Interne auditor in de zorgsector

      DNV
      Apr 2024
    • Kwaliteitsmanagement (HBO)

      Skoledo
      Dec 2024
    • Zakelijk coachen N/A

      LOI
      Jul 2023
    • CDD Academy

      Dukers & Baelemans
      Mar 2022
    • WWFT Certificaat

      Nederlands Compliance Instituut
      Dec 2020
    • Controleren: Kwaliteits- en procesmanagement met behulp van PDCA.

      Icademy
      Sept 2024
  • Volunteer Experience

    • Vrijwillige Professional

      Issued by Rotterdamse Uitdaging 🟢 on Apr 2023
      Rotterdamse Uitdaging 🟢Associated with Helen Dara
    • Maatschappelijke begeleiding

      Issued by VluchtelingenWerk Nederland on May 2023
      VluchtelingenWerk NederlandAssociated with Helen Dara
    • Member Connections team / Worship team

      Issued by Hillsong Church on May 2019
      Hillsong ChurchAssociated with Helen Dara