Helen Dara

Experience

• 

  Universiteit van Amsterdam

  Mar 2011 - Feb 2013

  Residant Assistant

  I lived with erasmus students who came to study and live in Amsterdam. I was the point of contact, overall supervisor (facilities) and organizer of social activities for these international students. I also was the intermediary between students, the university and the housing corporation Ymere.Extended descriptionTasks• Organizing social activities in the house and elsewhere for the students• Maintaining contact with all international students• Contact person for international students and local residents• A listening ear and a helping hand to the international students• Maintaining relationships with the neighborhood, the UvA and the housing corporation• Signaling and acting in case of emergencies and conflicts• Performing minor technical maintenance in the houseResponsibilities• Being the key person and intermediary between the international students, the university, the housing and local residents• Identifying developments in and around the house and timely informing the right contact person• Visibility on the welfare of international students in the residential• Improving the live ability, safety and social cohesion within the building• Awareness of the sometimes conflicting interests of all involved• Sense balance between inmate and student and preserve professional distance Job requirements• Proactive, entrepreneurial attitude• Confident, not easily pushed over• Excellent communication and interpersonal skills• Involved and acting in accordance to the responsibilities of the job• Good judgment, sensitivity and empathy to all concerned• The ability to deal with complex situations and making autonomous decisions• Being Flexible• Technical insight • The ability to collaborate• Affinity with international students• Speaking the Dutch and English language fluently and good knowledge of these languages Show less

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  Helion Market Research

  Jul 2013 - Jan 2017

  Evaluator

  As a Helion Evaluators(Mystery Shopper), I evaluate a large selection of different types of services by posing as a day to day customer. This position helps me further develop my service-oriented attitude and enables me to utilize my perfectionism towards service and customer experience.

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  DGN Publishers BV

  Nov 2015 - Jan 2016

  Zorgverzekering Overstap Coach

  (End of year sales project)At this company I worked as an insurance advisor/coach where I provided information on health insurances comparing different companies to each other, ensuring that the customers were properly insured for the following year.

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  Nuon

  Sept 2016 - Apr 2019

  Storingen publiceren, client-onboarding, factureren, schakelen met monteurs, klantcontact woningcorporaties, bouwbedrijven, bewoners Servicegesprekken terugluisteren en beoordelen, coaching & feedback aan werknemers, dagstarten leiden, lichte sales-activiteiten, schakelen tussen afdelingen, Klantcontact Large Corporate cliënten 1 ste lijn contactpersoon zakelijke afnemers Large Corporate cliënten

  • Technisch Energie Adviseur Duurzame Energie

    Apr 2018 - Apr 2019

  • Zakelijk Energie Adviseur / Quality controller

    Oct 2017 - Mar 2018

  • Zakelijk energie adviseur

    Sept 2016 - Oct 2017
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  International Card Services

  Apr 2019 - Aug 2021

  Risicoclassificaties toekennen aan clienten dmv clienten screening, dossiers completeren op basis van wet en regelgeving rondom wwft, klantcontact, Dagstarten leiden, LEAN-werkmethode. Schakelen tussen verschillende afdelingen, Klantcontact: mail en telefonie Vraagbaak voor nieuwe medewerkers, financiële correcties uitvoeren, klanten begeleiden bij KYC processen en klantcontact

  • KYC Analist

    Oct 2020 - Aug 2021

  • B2B Financial Services Advisor

    Jul 2020 - Oct 2020

  • Particulier Financial Services Advisor

    Apr 2019 - Jul 2020
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  Vesteda

  Aug 2021 - Mar 2022

  CDD Analyst

  Vraagbaak voor cdd vraagstukken

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  ABN AMRO Bank N.V.

  Mar 2022 - Dec 2022

  CDD Analyst Commercial Banking

  Integriteit- en beleidsonderzoek bij betrokken partijen / Risico analyses opstellen op basis van wwft regels en vereisten.

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  Rotterdamse Uitdaging 🟢

  Apr 2023 - now

  Vrijwillige professional
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  Prodeba

  Jan 2024 - now

  Kwaliteitsfunctionaris Zorg