Melissa Kim

Experience

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  Zappos Family of Companies

  May 2008 - Nov 2008

  Customer Loyalty Team

  Inbound phone customer service and expert advice regarding our abundant offerings.Delivered exceptional customer service to every customer, ensured customer ease of interaction, clarity of concern, and adequate arrival at a satisfactory resolution resulting in the most positive consumer experience, even in difficult circumstances.Met customer call guidelines for service levels, efficiency, and customer satisfaction.

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  Property Line

  Jul 2010 - Sept 2011

  Email Campaign Graphic Designer

  Utilized an in-house design system to compose customized marketing emails for a variety of businesses and realtors each with custom needs and desires.Ensured that we maintained the quality of Property Line's marketing through our exercise of aesthetic fundamentals in each email.Demonstrated a strong knowledge of email-specific design skills including the challenge of building CSS/tabular/sliced image etc. designs for a variety of readers.

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  Creative Agency Services Team (CAST)

  Aug 2014 - Feb 2015

  Kiosk Machine Technician & Merchandiser

  Maintained high-end kiosk vending machines in multiple locations.Performed preventive maintenance to promote machine reliability and longevity.Inventoried and restocked machines weekly.Respond to emergency maintenance calls within specified timelines.

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  Santa Clara Ballet

  Jan 2016 - now

  Presented annually at Santa Clara City Cultural Commission meetings to secure funding.Disbursing remaining assets of the organization and ensuring that the business is liquidated in a timely manner.Prepared and designed seasonal registration forms and marketing campaigns for each seasonal audition cycle.Scheduled, trained, and organized volunteer staff to ensure we met the standards upheld by the organization for over 50 years.Managed the front of the house, including volunteer staff for ticket sales, boutique, and concession areas. Show less Managed office communications, resolved parental concerns, and managed proper scheduling with attention given to a variety of scheduling needs.Acted as a guide and early experience manager for incoming students and their caretakers. In this role, communicated important elements such as fees, tuition, and dress code.Orchestrated email marketing campaigns and managed marketing lists via Mailchimp and social media.Performed the duties of accounts receivable in maintaining the books for our nonprofit.Created student information database in Google Sheets.Updated, administered, and utilized design guidelines for the school website. Show less

  • Board of Directors

    Feb 2016 - now

  • Office Manager

    Jan 2016 - Jan 2021
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  The Isadora Duncan Dance Awards

  Aug 2024 - now

  Committee Member

  The Isadora Duncan Dance Awards aka The Izzies celebrates the unique richness, diversity, and excellence of Bay Area Dance, to foster a supportive environment for its growth and development.

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  Milpitas Food Pantry

  Aug 2024 - now

  Food Pantry Attendant

  We are a faith-based 501(c)(3) non-profit organization that relies on community support to distribute emergency food and offer food assistance to more than 3,500 low- and fixed-income people.