Melissa Fowler

Experience

• 

  CICU/Telemetry Unit Ridgeview Medical Center

  Jul 2003 - May 2004

  Volunteer
• 

  University of Minnesota

  May 2004 - Jul 2004

  Editing Specialist

  Responsible for sorting, mailing, labeling, editing and coding of health questions (i.e. foods eaten, vitamin use, and cancer diagnoses) on the Iowa Women's Health Study.

• 

  CentraCare Health

  Oct 2004 - Aug 2005

  CNA

  -Responsible for direct care of geriatric residents (i.e. bathing, feeding, dressing, etc). -Transporting residents to other areas, observe and chart changes in patient's physical and mental condition and function as a member of the nursing team.

• 

  DMT Home Health Services

  Jul 2006 - Sept 2007

  PCA

  PCAResponsible for direct non-medical care of child with Asperger's in their home. Specific duties include: assisting with client with completion of chores, homework and exercises to increase motor skills.

• 

  CentraCare Health

  Sept 2007 - Apr 2008

  Registered Nurse

  -Provided direct and indirect care of residents/patients to meet their physical, educational, psychosocial and spiritual needs-Administration of medication, treatments, and other physician orders-Responsible for supervising delivery of patient care including supervision and management of licensed and non-licensed personnel-Daily Medicare documentation

• 

  HealthPartners

  Apr 2008 - now

  ACCOUNTABILITIES: Supervision of care delivery staff including:• Performing annual performance reviews• Reviewing work for quality improvement purposes• Monitoring daily staffing issues including vacation and sick time• Monitoring and providing feedback to staff to ensure consistent application of HealthPartners policy and procedures• Promoting development of staffing skill levels• Hiring, coaching, discipline and dismissal of staff• Training and monitoring job functions • Holding staff accountable for providing excellent patient servicePatient Service:• Act as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.• Works with staff and other supervisors to identify opportunities to improve patient satisfaction Quality and Data:• Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to design, implement and evaluate care delivery initiatives.• Uses quality management tools and measurements to monitor standards, processes, and outcomes of care.• Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care.• Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff regarding care initiatives and outcomes of care. • Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.Financial:• Plans, develops and monitors the budget for their area of responsibility• Works collaboratively with the Manager and other supervisors to ensure optimal revenue capture• Acts as a responsible steward of resources including time, materials, supplies and property. Show less -Responsible for triaging patients with medical concerns/questions by providing recommendations utilizing the nursing care guidelines and critical thinking skills gained from experience-Collaborate with patients to create the most effective action plans in order to achieve personal health goals as part of Medical Home-Provide support for various roles (CMA, RN, provider) at multiple locations as part of the Health Partners support team-Train new employees in the use of Epic, standing orders, workflow, and Medical Home; preceptor new RN’s-Function as a primary contact for Riverway when personnel have issues utilizing Epic -Work with other departments to create and improve workflows for Health Partners-Responsible for coordinating and managing the RN schedule in addition to assisting with the MA schedule-Monitor and adjust Coumadin dosage based on standing orders; as well as provide Coumadin and Lovenox teaching as needed-Educate newly diagnosed diabetics with “survival skills” and provide insulin teaching as necessary-Provide indirect supervision of MA’s and RN’s on an as needed basis-Act as a primary contact/resource for co-workers in the Health Partners/Riverway Group regarding training, education, and trouble shooting when it has to do with either patient care, work flows, and/or software issuesCo-chair for the Riverway Elk River Healthy Workplace Committee -Act as a liaison for Health Partners/Riverway when cooperation with other agencies is required to provide nursing or health related services to implement comprehensive care plans. Show less

  • Care Delivery Manager

    Jun 2014 - now

  • Registered Nurse

    Apr 2008 - May 2014