Michael Vista MBA, CSM, CSPO

Experience

• 

  Prudential Healthcare

  Aug 1997 - Aug 1998

  Customer Service Representative

  Managed inbound calls pertaining to employee health benefits, including eligibility, processing, and general information. Researched and resolved various complicated inquiries for clients.

• 

  Merrill Lynch

  Sept 1998 - Jul 2004

  Limited the firm's exposure through consistent audits and observations and ensuring compliance with all office procedures. Contributed to ad hoc project requests and MIS reporting (Deviation analysis, Six Sigma projects). Provided administrative and HR support. Maintained personnel records and profiles. Monitored technical calls and analyzed ASI performance.- Reduced expenses by $100K by developing a new statement order procurement process.- Assisted in generating over $1M in new assistes with an innovative, firm wide initiative. Show less

  • Legal Assistant

    Jul 2003 - Jul 2004

  • Assistant Supervisor - FRS

    Jan 2002 - Jun 2003

  • Assistant Supervisor - 529

    Jan 2000 - Dec 2001

  • Specialist

    Sept 1998 - Jan 2000
• 

  Tata Consultancy Services

  Aug 2004 - Oct 2005

  Strategic Planning Analyst

  Analyzed and organized CRM data provided by Regional and Business Managers across the continental U.S. to create and determine risks and opportunities to increase business in established clients. Created presentations and reports for TCS President of U.S. Division. Team reported directly to the U.S. President of TCS.

• 

  Hudson Valley Systems

  Oct 2005 - Apr 2014

  Senior .NET Developer/Analyst/Team Lead
• 

  NYC Department of Education

  May 2014 - Dec 2021

  • Director - DIIT - IT Solutions & Delivery Human Capital

    Feb 2020 - Dec 2021

  • Deputy Director - DHC - Office of Systems, Research and Data

    Jan 2019 - Feb 2020

  • DevOps Manager - Financial Systems and Business Operations

    Jan 2018 - Jan 2019

  • Senior Lead Software Engineer/Analyst - Financial Systems and Business Operations

    May 2014 - Jan 2018
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  Johnson & Johnson via HVS

  Jan 2022 - now

  Release Train Engineer
• 

  Hudson Valley Systems

  Feb 2022 - now

  Senior Consultant