Thomas J.

Experience

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  Rance King Property Management

  Jan 2002 - May 2008

  Tenant Management

  Record keeping and asset control through various properties in a wide variety of locations. Regular scouting of potential markets. Followed through completely with business associates on strategies to help the company flourish.

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  Walgreens

  Jun 2008 - Aug 2011

  Customer Advocate

  Handled cash, as well as credit and debit transactions, efficiently and effectively on a daily basis. Assisted with inventory and stock of products, while actively engaging customers in a one-on-one, and face to face setting.

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  AT&T

  Sept 2011 - Jun 2013

  Database and Process Administrator

  Worked on AT&T Database Admin and Desktop Support Project.Assisted both internal and external customers with network, hardware, software, and perhiperal related issues.Managed a ticketing system, including database work, hardware replacement, and Virtual Desktop accounts.

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  SureID, Inc.

  Jun 2013 - Jun 2016

  Manager of Training and Company Development

  Training, personnel work, and HR processes.Started in the Help Desk support section of the company. Fielded phone calls and emails to assist customers, as well as escalations for business needs. Worked with IT tickets, database Administration and various other tasks.Assisted with other departments functions as needed.

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  Sykes Enterprises, Incorporated

  Aug 2016 - now

  Manager of Training and Quality

  Training content development and implementation. Manage a team of 15 as well as processes and content development.Responsible for early employee performance and excellence.