James Burns`

Experience

• 

  Scottish Power

  Jan 1999 - Jan 2000

  Netware Server Support Engineer

  Contract position supporting around 150 Netware 4.11 servers for Scottish Power. Original 3-month contract extended several times, until choosing to leave after one year - sick of having to manage limited company requirements...;-)

• 

  Ariadne Consulting

  Mar 2000 - Oct 2002

  Consultant

  Novell Consultancy & Support

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  Novell Technical Services

  Nov 2002 - Jul 2007

  Based at Novell Technical Services offices in Capelle, near Rotterdam, Netherlands.Working as member of specialised Novell Resource Management Support Team. Consultant for Novell UK, specialising in ZENworks Desktop and Server Management products.

  • ZEN Technical Support Engineer

    May 2005 - Jul 2007

  • Consultant

    Nov 2002 - Apr 2005
• 

  Salford Software

  Aug 2007 - Mar 2010

  Primarily involved in ZENworks projects within University/College and NHS sectors.In addition, involved in other infrastructure-related projects. Providing third-level support of ZEN-related products across large numbers of customers, while also supporting other Novell technologies.

  • Technical Consultant

    Aug 2008 - Mar 2010

  • Technical Support Engineer

    Aug 2007 - Jul 2008
• 

  Kirklees College

  May 2010 - Sept 2012

  VMWare/ZENworks Engineer
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  Phoenix Software

  Sept 2012 - May 2013

  Technical Consultant

  VMware vSphere Implementation/ConsultingVeeam Products implementation/Consulting

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  Oriium Consulting Limited

  Sept 2013 - Oct 2015

  Consulting Engineer & Trainer - Commvault

  Implementation of Commvault Simpana Data Protection & Recovery Solutions, covering both physical and virtual environments, for UK Customers.Deliver Commvault Simpana V10 Authorised Technical Training for CommvaultTechnical Support of Commvault Simpana v9 & v10 environments.Upgrades of Commvault Simpana environments from v9 to v10.Deliver Commvault Onsite Health Checks across UK customers.

• 

  Civica

  Oct 2015 - now

  Backup Operations Engineer

  Design/Management of Enterprise Commvault Data Protection environments & related Storage for Cloud Services service provider, with over half a Petabyte of Frontend data. Supply various Backup As A Service (BAAS) solutions for large customer base hosted, typically, on vSphere & HPE Nimble platforms.Company designated Subject Matter Expert (SME) for both Commvault and QNAP storage.Backup as a Service (BAAS) Customers include :-Fully Hosted & ManagedRemotely ManagedHybrid Scenarios Deduplicated Disk to Disk (D2D), Disk to Disk to Tape (D2D2T) & direct to Tape Data Protection scenarios covered.Backup storage typically QNAP. through either iSCSI or NAS provision. Nimble Storage Snapshots utilised. Show less