Jamie Williams

Experience

• 

  Bellagio

  Jan 2016 - Jan 2019

  Licensed Massage Therapist
• 

  Hilton Grand Vacations

  Jan 2020 - Jan 2021

  Outbound Sales Specialist

  • Made over 250 cold calls daily, successfully selling vacation packages through effective outreach and engagement• Utilized strategic questioning to qualify customers, generate interest, and close deals in a single call• Consistently exceeded personal and departmental sales targets, demonstrating exceptional performance and drive

• 

  AutoAnything

  Jun 2021 - Jan 2024

  Live Chat Sales Agent

  • Manage inbound chats on automotive product platforms, effectively handling up to four chats simultaneously• Employ rapid and effective problem-solving skills to promptly address and resolve customer inquiries, ensuring high satisfaction and positive experiences• Drive sales through engagement, qualification, and closure techniques, consistently maintaining high conversion rates and customer satisfaction metrics

• 

  DataAnnotation

  Jul 2023 - Oct 2024

  AI Content Writer

  • Evaluate and compare the performance of various AI models, conducting thorough research and fact-checking AI-generated responses to ensure accuracy and reliability• Ensure adherence to Service Level Agreement standards as stipulated by customer contracts• Develop and craft diverse, engaging conversations covering a broad spectrum of topics, producing high-quality, well-researched responses based on specific prompts to ensure relevance and accuracy while tailoring content to meet precise user needs Show less

• 

  Careerist

  Jan 2024 - Mar 2024

  Studied Manual and Automated QA Testing

  • Software QA Intern

    Feb 2024 - Mar 2024

  • Student

    Jan 2024 - Mar 2024
• 

  Orchestra

  Mar 2024 - Oct 2024

  Software Quality Assurance Engineer

  • Collaborate with Product and Development teams to develop user stories, establish acceptance criteria, and create detailed test plans in TestRail, ensuring they align with product requirements for effective execution• Perform functional, UI, smoke, and regression testing on Mobile and Web platforms and devices • Identify, document, and track software defects in Jira, ensuring accurate monitoring and timely resolution• Participate in sprint planning meetings to provide input on testability, quality, and performance considerations• Maintain clear and concise documentation that outlines processes, resolutions, and quality standards Show less

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  Gusto

  Oct 2024 - now

  Onboarding Specialist