Shweta Sharma

Experience

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  Vodafone

  Jan 2009 - Apr 2017

  Job Profile Sales : • Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a Vodafone store.• Ensure and monitor quality of acquisition through the store.• Ensure revenue targets are met and increase revenue per footfall by the different offerings and achieve profitability by tracking ROI.• Hunting new corporate account for outbound sales for increase profitability.• Generate sales through walk-in sales as well as lead fulfilment.Customer Service: • Manage churn and achieve customer satisfaction for walk in customer.• Maintaining High quality service standards through regular audits.• After sales service for Relationship building with customer.Store management:• Ensure adherence to the store processes in terms of documentation and systems, with store’s infra and necessary upkeep • Maintain stocks and display of the same as per the normsPeople management: • Resolve store specific issues, keep employees motivated and develop a team for the next level.• Identify gaps in their performance and ensure they get filled up with appropriate training. Achievements:  EBITDA positive store since 1.5 year. Consistent highest service scores for 3 months in the circle and 2 times Topped Nationally. Handling highest walking’s store in overall circle with appropriate service and quality scores.  Awarded as Best Employee for the Function 2 times. Show less Job Profile • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.• Records customer inquiries by documenting inquiry and response in customers' accounts on CRM.• Improves quality service by recommending improved processes; identifying new product and service applications.• Updates job knowledge by participating in various training sessions.• Accomplishes customer service and organization mission by completing related results as needed, i.e. sale of bundle of offers for which customer is eligible by educating the customer about various benefits.• To get closely linked with the customer and understand there need to offer best suitable offerings.• To meet and greet the customer as per company norms.Achievements:-  Topper in service scores 2 times nationally and 3times in the circle and was highest percentage achiever in Quality Audit’s. Awarded as Best Executive for the Circle 2 times. Manage store operations in the non-availability of store manager with complete handling of sales and service for 2.5 months. Handled highest percentage of customer walking’s amongst all the team members and converts maximum customers into sales prospects with service satisfaction on each interaction. Show less

  • Store Manager

    Feb 2014 - Apr 2017

  • Customer Service Executive

    Jan 2009 - Jan 2014
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  Frankfinn Aviation Services Pvt. Limited

  May 2017 - Oct 2017

  Assistant Manager Customer Acquisition

  Job Profile • Responsible for achieving weekly/monthly admission target • Responsible for delivering impactful sales presentation in nearby areas of respective location• To make productive house calls. • Responsible for admission process & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc • Converting Walk INS into Admissions. • Ensuring Proper handling of all queries of students & parents by effective counselling.• You will be required to conduct STP activities regularly for your centers. Show less

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  DHFL Pramerica Life Insurance

  Aug 2018 - now

  Sr. Relationship Manager

  Handling Channel Partners of Bhopal Branch