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Pedro Silva

Pedro Silva

Data Entry Operator and Anomaly Detection

Followers of Pedro Silva30 followers
location of Pedro SilvaPrague, Czechia

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  • Timeline

  • About me

    Accenture Operations - Industry Specific - Warranty Specialist

  • Education

    • ATEC – Academia de Formação

      2017 - 2018
      Network management in computer systems Computer Systems Networking and Telecommunications

    • EPED Escola Profissional para Educação e Desenvolvimento

      2011 - 2013
      Electrical, Electronic and Communications Electrical, Electronic and Communications

  • Experience

    • SOS Mobile

      Jan 2012 - Jul 2012
      Data Entry Operator and Anomaly Detection

      Data entry for mobile phone repairs and anomaly detection/confirmation (Samsung , LG).

    • ISS Facility Services Portugal

      Dec 2017 - Apr 2020
      Diesel and Oil Operator

    • Accenture

      Mar 2022 - now
      Warranty Analyst

      - Analysis of claims to determine if warranty should be paid while keeping the metrics always on target.- Responsible for training new joiners for the Portuguese language team.- Actively participating with new ideas and solutions to improve and support the team.- Documentation of current and past cases to speed up ticket resolution.

  • Licenses & Certifications

    • Hands-On Tableau Training for Data Science

      Udemy
      Jul 2024