Rahul Titus

Experience

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  V Bond Services

  Jul 2013 - Oct 2013

  Business Associate

  . Conducted telephonic surveys through outbound calls for Southern Electric and British Gas client in UK. Introducing the services of the client to caller. Achieving the targets of minimum 10 conversions per day. Consolidating daily report of the telephonic survey

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  Convergys

  Nov 2013 - Mar 2015

  Customer Care Executive

  . Taking inbound calls for UK customers related to their general queries, mobile network problem and billing issues. Exploring opportunities for next best actions for customers. Up-selling over the calls specially I-Phones and Broadband. Making and updating their accounts. Achieving customer satisfaction

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  DHL

  Nov 2015 - Mar 2016

  Trainee

  DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post is the world's largest logistics company operating around the world.My key responsibilities was:- Monitoring and shipment handling, clearing objections for export shipments.- Keeping a tap on the follow-up of import & export operations.- Preparing consolidation documents and checklist for export shipments.- Preparing ageing reports for inbound & outbound shipments and updating checkpoints. Show less

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  DTDC Express Limited

  Apr 2016 - Apr 2018

  Customer Relationship Manager

  DTDC Express Limited, India’s largest Delivery Network has been operating for over 25 years and has presence to over 10000 locations, a strategic partner of DPD Group.My key responsibilities are:- Monitoring of shipments.- Co-ordination with the regional executives for the shipment queries.- Providing the rates for imports & export of single and bulk shipments.- Grabbing business from E-commerce

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  DHL

  May 2018 - now

  Clearance Support Officer