Rahul Titus

Rahul Titus

Business Associate

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location of Rahul TitusSouth Delhi, Delhi, India

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  • Timeline

  • About me

    Clearance Support Officer at DHL

  • Education

    • Sahoday Senior Secondary School

      1998 - 2013
      Humanities Humanities/Humanistic Studies

      Passed out with humanities stream.. > sportsperson> singer> artist

    • IATA Training

      2015 - 2016
      Diploma International Air Cargo management A+

      - Guide clients on the IATA rules and procedures for air freight shipments- Arrange air cargo shipments in accordance with IATA rules and procedures- Apply published rates and charges for air cargo shipments- Complete air waybills accurately- Prepare shipments ready for carriage

    • Delhi University

      2011 - 2013
      Bachelor's degree Bachelor of Arts (Prog.), Sri Aurobindo College 2nd Division

      Graduation (Batch 2010-2013)

  • Experience

    • V Bond Services

      Jul 2013 - Oct 2013
      Business Associate

      . Conducted telephonic surveys through outbound calls for Southern Electric and British Gas client in UK. Introducing the services of the client to caller. Achieving the targets of minimum 10 conversions per day. Consolidating daily report of the telephonic survey

    • Convergys

      Nov 2013 - Mar 2015
      Customer Care Executive

      . Taking inbound calls for UK customers related to their general queries, mobile network problem and billing issues. Exploring opportunities for next best actions for customers. Up-selling over the calls specially I-Phones and Broadband. Making and updating their accounts. Achieving customer satisfaction

    • DHL

      Nov 2015 - Mar 2016
      Trainee

      DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post is the world's largest logistics company operating around the world.My key responsibilities was:- Monitoring and shipment handling, clearing objections for export shipments.- Keeping a tap on the follow-up of import & export operations.- Preparing consolidation documents and checklist for export shipments.- Preparing ageing reports for inbound & outbound shipments and updating checkpoints. Show less

    • DTDC Express Limited

      Apr 2016 - Apr 2018
      Customer Relationship Manager

      DTDC Express Limited, India’s largest Delivery Network has been operating for over 25 years and has presence to over 10000 locations, a strategic partner of DPD Group.My key responsibilities are:- Monitoring of shipments.- Co-ordination with the regional executives for the shipment queries.- Providing the rates for imports & export of single and bulk shipments.- Grabbing business from E-commerce

    • DHL

      May 2018 - now
      Clearance Support Officer
  • Licenses & Certifications

    • AMCAT Certified in English Comprehension

      Aspiring Minds
      Nov 2014
      View certificate certificate
    • Dangerous Goods Awareness Categories 4, 5 & 7

      International Air Transport Association (IATA)
      Mar 2019
    • Certified International Specialist Training (CIS)

      DHL Express India
      Apr 2019