Niko Rohadi

Experience

• 

  Indosat Mega Media Pt

  Aug 2016 - Feb 2018

  Onsite Engineer at PUSINTEK

  • Maintained communication network, monitoring network performance and resolved any technical issues.• Perform Preventive Maintenance activities on ASR9k devices.• Coordinate Administrative and Technical to related Department • Make a Summary Report based on Daily, Weekly and Monthly• Create trouble ticket to cluster for further check on site

• 

  Lintasarta

  Feb 2018 - now

  • Serving as the first point of contact for customers complaint and/or technical assistance over the phone or email• Create Trouble Ticket and Define it as an Open, Done, or Closed Trouble• Follow up Trouble Ticket to Internal Team until Closed• Response complains by Customer• Follow up and Update to customer regarding issue Closed and Network Live• Coordinate and Escalate case to Service Desk

  • Network Operations Team Lead

    Jan 2022 - now

  • Network Operations Center at Bank Indonesia

    Nov 2019 - Dec 2021

  • Helpdesk Support

    Feb 2018 - Oct 2019