Amanda Patricelli

Experience

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  Northern Bank & Trust Company

  Nov 2007 - Sept 2008

  Bank teller

  Tend to customer needs regarding checking accounts, savings accounts, loans, and CDs Help inform customers on best possible decisions regarding their various accounts

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  Cummings Properties

  Jun 2009 - Sept 2009

  Intern

  Tend to the needs of multiple coworkers, including entering data into online databases

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  Emmanuel College

  Sept 2009 - Aug 2010

  Research Assistant for Professor Alfonso

  Read numerous articles in relation to drug abuse and addictionWrote literature reviews on several journal articlesPresented the findings of the literature reviews to fellow research assistants

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  Boston University Center for Psychiatric Rehabilitation

  May 2011 - Sept 2012

  Research Assistant

  As a research assistant, I was responsible for three areas:Personal Growth and Recovery Study:Managing and coordinating data collectionAdministering survey (Recovery Center & Vinfen)Entering dataCompensationMeaning of Work Study:Electronic Format Managing scheduleScreeningEntering dataCreating disbursementsTeaching:Help individuals develop social skillsGroup TherapyTargeted Activities

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  Town Sports International

  May 2013 - Aug 2014

  As a Customer Service Manager at Town Sports International, I was responsible for providing fantastic customer service, developing a high performing team and achieving measurable results.Customer Service:-Ensuring that the entire team were executing on our companies 10 essentials (customer service oriented guidelines implemented to ensure quality customer service)-Staffing all departments (welcome team, housekeeping and nursery) as to not disrupt the member experience-Member follow-up within 24 hours to guarantee satisfactionBuilding a High Performing Team:-Providing positive and negative feedback for all employees-Maintaining professionalism among departments and management-Constantly coaching employees on what "success" looks like-Actively working on weaknesses Achieving Measurable Results:-Identifying and solving internal problems-Delivering goal shattering results on a monthly basis-Retaining members at record quotasAs for accomplishments, I was able to receive a promotion 6 months into my role as a Customer Service Manager in Lynnfield, MA. This promotion was based on high performance and measurable results related to the KPIs of our company. I was promoted to the Woburn, MA Boston Sports Clubs to implement a business model to achieve all time high attrition rates. This implementation resulted in my second promotion to General Manager. Show less

  • General Manager in Training

    Aug 2014 - Aug 2014

  • Customer Service Manager

    May 2013 - Aug 2014
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  Town Sports International

  Oct 2016 - Mar 2020

  • Personal Trainer

    Jan 2018 - Mar 2020

  • General Manager

    Aug 2014 - Aug 2018

  • General Manager

    Oct 2016 - Jan 2018
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  Ferlisi Fitness LLC

  Aug 2020 - now

  Chief Executive Officer

  Elite Personal TrainerVirtual Fitness Training via Zoom and FaceTime In-Person Physical training following CDC guidelinesOnline coaching including diet and meal plans