Yuart Sleur 🔵

Experience

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  RBC

  Jan 2012 - May 2012

  Corporate communications and branding/marketing intern

  As i was an intern I started out with basic opperational work like, filing and CSR. but after a month they saw potential in me and i became the righthand of the marketing manager. i was given the job to handle the marketing/event planning of the rebranding from RBTT to RBC.

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  DCT Recruitment

  Aug 2012 - Dec 2012

  Marketing Intern
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  WE Fashion

  Oct 2013 - Apr 2014

  Sales Advisor/Floor manager Retail

  -Ensuring that visual merchandising standards are achieved and that all products are displayed in accordance with company standards- Acquiring good working knowledge of the range of products stocked and drive sales in accordance with all company resources- Ensure customer complaints are dealt with in accordance with company policy

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  Fursys Caribbean

  Aug 2014 - Sept 2017

  Assistant

  Performing as assistant to the director at Fursys. Fursys is a franchise and stands for '​'Furniture Systems''. We sell everything from household furniture to hospital furniture, Basically every furniture you can imagine. But due to the size of curacao we focus mainly on office furniture. My daily tasks are: Stock keeping with quickbooks, Perform client visits, Draw sketches and 3d renders in autocad.

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  Fursys Service Team

  Aug 2014 - Sept 2017

  General Manager

  -Servicing existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets- Resolving customer complaints by investigating problems, developing solutions and securing annual maintenance contracts- Ensuring sufficient resources are available to meet servicing requirements and regularly review key operating controls-Recommends changes in products,

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  AFAS Software Caribbean

  Sept 2017 - now

  System Set-up and Configuration• Gather and create accurate requirements for software customization designed to meet the customer’s HR and CRM proceses.• Configure, implement and test software configurations to achieve desired functionalityProject Management• Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines• Monitor and manage timelines of deliverables to a mutually agreed project plan Business Consulting• Analyze and evaluate client requirements and business goals• Effectively partner with clients to provide analysis and recommendations to consistently improve business processes• Designing change management strategies and coaching clients in realizing their business transformations, system implementations and digital transformations.Support and Training• Provide multi-faceted support including: resolving problems, explaining products and services, instructing in use of software, configuring software, troubleshooting, HR/payroll concerns and other business priorities • Travel to customer site as required to provide on-site support Show less • Providing support including procedural documentation and relevant reports• Troubleshooting system problems,diagnosing and making sure software faults are solved.• Comminucation with clients either face-to-face or over the telephone, resolving issues and to help set up systems.• Supporting the roll-out of updates, new applications and modules.• Responding within agreed time limits to call-outs• Making sure the SLA's(service level agreement) are met.• Prioritising of multiple cases . Show less