Anita Nwachokor

Anita Nwachokor

Administrative Assistant

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location of Anita NwachokorLagos State, Nigeria

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  • Timeline

  • About me

    Product Manager|Customer Support|Admin Exec.

  • Education

    • University of Benin

      2008 - 2011
      Bachelor of Science (B.Sc.) Economics and Statistics
  • Experience

    • Nigerian Electricity Regulatory Commission

      Mar 2013 - Apr 2014
      Administrative Assistant

      Administrative, Secretarial and Customer fulfillment duties.

    • Globacom

      Jan 2016 - Nov 2022

      • Serviced inquiries, requests and complaints of customers, involving but not limited to seamless onboarding of voice/data services, Cloud service, Promotional/ Gaming services, Electronic and physical airtime recharges and application software.• Handled inbound, outbound voice calls and sending emails on issues, contributing to 95% customer satisfaction rating.• Ensured customer retention and referrals by prompt resolution, support, up-selling, cross-selling and follow up, while contributing to 27.44% increase in customer base between 2019 and 2020.• Facilitated proper documentation on electronic database, raising tickets and interpreting customer experience information.Key achievements:• Serving as an Escalator, assisting customers other agents found difficult to manage.• Won Best Employee for July 2020 Show less

      • HNI Care Consultant

        Aug 2019 - Nov 2022
      • Customer Service Specialist

        Jan 2016 - Nov 2022
  • Licenses & Certifications

  • Volunteer Experience

    • Member

      Issued by Young African Leadership Initiative
      Young African Leadership InitiativeAssociated with Anita Nwachokor