Anita Nwachokor

Experience

• 

  Nigerian Electricity Regulatory Commission

  Mar 2013 - Apr 2014

  Administrative Assistant

  Administrative, Secretarial and Customer fulfillment duties.

• 

  Globacom

  Jan 2016 - Nov 2022

  • Serviced inquiries, requests and complaints of customers, involving but not limited to seamless onboarding of voice/data services, Cloud service, Promotional/ Gaming services, Electronic and physical airtime recharges and application software.• Handled inbound, outbound voice calls and sending emails on issues, contributing to 95% customer satisfaction rating.• Ensured customer retention and referrals by prompt resolution, support, up-selling, cross-selling and follow up, while contributing to 27.44% increase in customer base between 2019 and 2020.• Facilitated proper documentation on electronic database, raising tickets and interpreting customer experience information.Key achievements:• Serving as an Escalator, assisting customers other agents found difficult to manage.• Won Best Employee for July 2020 Show less

  • HNI Care Consultant

    Aug 2019 - Nov 2022

  • Customer Service Specialist

    Jan 2016 - Nov 2022