Akeyo Clifford

Experience

• 

  CFC Stanbic Bank Limited

  Jan 2007 - Dec 2008

  Branch Officer
• 

  Stanbic Bank Kenya

  Jan 2009 - Dec 2015

  • Part of the team that championed the Business Online System Development in New Delhi (2014). • Supervised RTGS, Cross border payments, Tea settlements Solutions, Swift Operations, Local Clearing, and Mobile Payments Solutions.• Implemented Customer Management Instruction System (CIMS) (2013)-Participated in the project as the payments Lead functional lead.

  • Manager International Payments

    Jan 2014 - Dec 2015

  • Team Leader Operations, Payment & Reconciliation

    Jan 2011 - Dec 2013

  • Operation Officer

    Jan 2009 - Dec 2010
• 

  Stanbic Bank

  Jan 2016 - Dec 2016

  Manager Central Operations

  • Pioneered in the payments set- up and back-office departments.• Formulated and embedded banks procedures and process.

• 

  Standard Bank Malawi

  Jan 2017 - Dec 2017

  Head of Payments, Back Office Operations

  • Reported to Country Head of Operation and led a team of 70 comprising of 7 direct reports and 63 indirect reports overseeing the payments, back-office operations. • Improved the payments and operations processes that increase efficiency 2X and reduce costs by implementing of Core banking system in Malawi- Participated in the project as the operations Lead.• Redesigned and implemented processes to safeguard client funds and ensure compliance with regulations.• Supervised that all payments are processed efficiently and accurately, and that clients receive the best possible service. • Oversaw reconciliation and management of Bank Suspense Accounts.• Analyzed and reported on key performance indicators, achieved, and surpassed set targets. • Collaborated with cross departments to identify and resolve any issues or challenges. Show less

• 

  Stanbic Bank Kenya

  Jan 2018 - now

  Lead and manage the CIB (Corporate & Investment Bank) Operations service fulfilment function in Country (comprising Global Markets (Treasury Operations), Investment Banking, Client Managed Services, Transactional Products including Trade Operations, Corprate Payments) across CIB product lines and asset classes in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimize risk whilst maintaining a positive client experienceDevelop, communicate and drive the execution roadmap and plans for the Country CIB Operations team, testing and collaborating with relevant stakeholders to ensure integration with the greater CIB Operations strategy.Collaborate within the matrixed reporting lines to inform and align with CIB Operations strategies and goals Lead and manage the CIB Operations service execution teams in Country creating an environment that empowers people tomake decisions, embrace change and take control of their personal development and growth and set goals for self and team Represent CIB Operations at the Country Management Committees. Provide Operations feedback and input into the Country Management Committee reporting and the thought leadership required to support the Business Units.Monitor CIB dashboards and review "out of SLA" incidents, using root cause analysis to identify process failures and inefficiencies and identify opportunities to enhance controls, operational effectiveness, client experience and minimize risk.Analyse CIB operational indicators, regulatory developments and market trends and develop data-led insights to inform potential areas for improvement or requirement to re-align policy, process or procedures for CIB Operations in Country.Partner with Head, Operations to identify, manage and control areas of risk. Communicate, enforce and provide input to Show less • Report to Head Technology and Operations, overseeing core operations; Payments, Onboarding, Cash Operation, Card Operation, Record Management. • Lead a team of 5 direct reports, 65 indirect reports and cross functional departments that enhanced excellence in customer experience and service delivery in Kenya and South Sudan across the 30 branch network.• A member of the Bank’s Operational excellence, Brand and Customer Experience, Risk/ Control and Compliance Steerco, Personal and Business Banking MANCO and Group Payments council Committees that influences policy and the strategic direction. • Design and implement annual business plans that achieve and exceed strategic objectives.• Re-engineer Service Delivery channels that provide competitive tailored solutions to clients. • Championed the certification of ISO 9001:2015 for Stanbic Operations Management System 2021.• Manage projects within budgets, set timeliness and with required effectiveness and efficiency.• Standardize processes that align to quality management systems as per global standard. • Budget, forecast, review, monitor annual expenditure while managing cost within legal limits. • Managing centralized operations of the branch; hiring and training employees, monitoring employee performance, handling customer complaints, and resolving conflicts.• Champion continuous improvement on policies and procedures based on experience and current market trends. • Reinforce 100% compliance with regulators and other bodies. • Achieve Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted.• Directed team as the product owner in the implementation of enhanced cheque processing solution, Clearing System Solution (2019)• Operations Lead in the steering committee for Core Banking Upgrade, 2018• Minimize losses and fraud arising from operational lapses by complying with Operational, Security, Controls & processes risks requirements. Show less • Led a team of 5 supervisors and 25 indirect reports while overseeing Domestic and International payments. • Developed and operationalized plans that met the payments agenda and continuously analyzed the payments process and measures it against benchmarks for effective management payments.• Managed Service Level Agreements with the stakeholders / clients through understanding of requirements and service level expectations to ensure that the Payments function continues to meet and exceed the clients’ needs. • Identified customer service expectations, applies SLAs and aligns to the Customer Value Proposition in order to deliver an appropriate service.• Investigated customers’ complaints relating to payments by continuously interacting with the various clients to ensure high service levels by Payment function.• Developed and implemented tactical initiatives to reduce cost to ensure that targets for Payment’s function are met.• Identified and defined operational performance metrics geared towards meeting Payment’s objectives by leveraging opportunities.• Identified, assessed, and mitigated the risks facing both systems and business processes thereby minimizing the operational risks.• Collaborated with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed that minimized risk.• Facilitated a performance management and career development culture through mentoring and motivating teams and one-on-one meetings for optimal performance and reduced attrition rate. • Promoted smooth running of banks back-office payments process namely: - Cross border payments, Domestic payments, Swift operations, Automated clearing House, Mobile payments solution, Digital Channels and reconciliations.• Management of suspense accounts and Nostro accounts reconciliation.• Implemented and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures, and processes. 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  • Head, Corporate and Investment Banking (CIB) Operations

    Jan 2024 - now

  • Senior Manager, Core Operations

    Oct 2018 - Dec 2023

  • Payment Manager | Emerging Payments Technologies

    Jan 2018 - Sept 2018