Experience

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  Stream global services

  Jul 2003 - Mar 2004

  Customer support engineer

  - Providing technical support to the end users of Gateway Computers via Remote Desktop.- Resolving technical queries online- Adhering to the defined SLAs

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  Us interactive

  Jun 2006 - Sept 2007

  Application analyst

  Worked with Fortune 500 clients from the Consumer Electronics , Banking and Financial Services and Retail Segments for their Consumer / Market Research, Branding, New Product Launch, Product Testing activities.•Requirement Analysis•Creation of Functional Specification•Coordinating with software development team and assisting them during the implementation phase•Performing UAT functional testing to conform to the quality standards set by the client and suggesting improvements from a User’s perspective•Project Status Reporting to senior management and the client•Recruitment and providing product and process training.•Driving and Executing Process Improvements Show less

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  Tata consultancy services

  Oct 2007 - now

  • Managed the Service Delivery of Information Security projects for Citigroup Inc• Managed few teams totaling to 40 employees in the Risk Management department and responsible for meeting business objectives and service levels bench marked.• Project planning and execution of Special/Rapid improvement projects that may arise from time to time• Business Continuity Plan strategy formulation, documentation and sign off. Coordinating and participating in the Continuity of Business tests that arise from time to time• Identifying key risk areas within the process and determining controls to mitigate the same for projects under the scope and documenting the same in the RCSA grid for quarterly Control Testing Process• Participated in the creation of RFPs and other case study materials for new business acquisition Show less • Managing the Service Delivery of Information Security projects for Citigroup Inc• Managing few teams totalling to 40 employees in the Risk Management department and responsible for meeting business objectives and service levels benchmarked.• Project planning and execution of Special/Rapid improvement projects that may arise from time to time• Business Continuity Plan strategy formulation, documentation and sign off. Coordinating and participating in the Continuity of Business tests that arise from time to time• Identifying key risk areas within the process and determining controls to mitigate the same for projects under the scope and documenting the same in the RCSA grid for quarterly Control Testing Process• Participating in the creation of RFPs and other case study materials for new business acquisition Show less

  • Assistant General Manager / Engagement Manager

    Jul 2021 - now

  • Engagement Manager - Cybersecurity

    Apr 2020 - Aug 2021

  • Project Manager - Identity & Access Management

    Jul 2019 - Mar 2020

  • Solutions Manager - Identity & Access Management

    Feb 2019 - Jun 2019

  • Senior Manager / Functional Consultant - Intelligent Product and Application Management

    Jan 2015 - Jan 2019

  • Manager / Subject Matter Expert - Enterprise Support Services

    Apr 2011 - Dec 2014

  • Assistant Manager - Customer Interaction Management - Information Security Administration

    Jan 2009 - Mar 2011

  • Assistant Manager/ Project Leader - Risk and Control Operations

    Oct 2007 - Dec 2008