Experience

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  Rocky river golf club-concord

  Mar 2010 - Oct 2011

  Food and beverage attendant

  I work as the beverage cart attendant when weather permits as well as a bartender. I work banquets for the golf course as well.

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  Aflac

  Aug 2011 - Nov 2012

  Independent agent

  I sold supplemental insurance for the # 1 supplemental insurance company in the U.S. As well as one of the most ethical companies. We help people to protect what they have worked hard for in the event that they have an accident or illness.

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  Alamance regional medical center

  Oct 2013 - Mar 2014

  Nuclear medicine technologist
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  Wake radiology

  Mar 2014 - Nov 2016

  Pet/ct tech, nuclear medicine tech

  I work in the PET/CT department full time performing a wide variety of PET/CT scans. My job responsibilities include starting IVs, safe handling of radio pharmaceuticals, interviewing and preping patients, patient positioning, oncology imaging (skull base to mid thigh, head and neck, and whole body), brain scans ( amyvid, F-18 FDG clinical trials), bone scans(Sodium fluoride clinical trials) . I fill in the Nuclear Medicine department doing out patient nuclear medicine procedures.

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  Siemens healthineers

  Nov 2016 - Jun 2020

  Mi syngo.via applications engineer

  -Created comprehensive training materials for seamless implementation of PACS installations.-Delivered solutions to 95% of technical challenges through phone, email, and remote desktop support.-Designed in-depth training content to facilitate team understanding of software updates.-Engaged in national conferences to uncover customer issues and present latest software enhancements.-Facilitated enhancement requests for software improvements.

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  Offcium labs

  Jun 2020 - Dec 2020

  Level 2 support

  -Addressed intricate technical problems, maintaining a 95% resolution rate within SLA.-Devised solutions to address recurring issues, achieving a 24% reduction in incident rates.-Provided training to newly hired staff in complex troubleshooting methods, improving team productivity.-Examined intricate customer challenges to identify root causes and deliver timely resolutions.

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  Arcadia

  Dec 2020 - Oct 2021

  Application analyst

  -Collaborated with diverse teams to effectively troubleshoot and address application problems.-Created and updated user documentation to streamline processes.-Enhanced application performance by tracking functionality and resolving inefficiencies.-Optimized operational efficiency through comprehensive healthcare data analysis.-Diagnosed and resolved underlying problems in database code.

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  Zoetis

  Oct 2021 - now

  - Coordinated cross-functional teams to drive project success.- Minimized downtime by addressing technical concerns efficiently.- Implement data-driven decisions, achieving measurable improvements in product efficiency.- Led agile development processes to ensure punctual product delivery.- Implemented changes in QA, reducing QA bug detection by 50%.- Collected comprehensive requirements, boosting product standards.- Conducted regular meetings to ensure stakeholder engagement and feedback. Show less

  • Digital Product Owner

    Sept 2022 - now

  • Digital Product Support Engineer

    Oct 2021 - Sept 2022