Patrick Anthony Dominguez

Experience

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  Department of Transporation and Communication - Metro Rail Transit Line 3

  Jul 2013 - Sept 2013

  Technician - Intern

  • Implement preventative maintenance measures.• Maintain inventory of repair equipment and supplies.• Perform other maintenance duties as requested.

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  Nera Philippines, Inc.

  Jun 2014 - Jul 2014

  Field Engineer - Intern

  • Providing service and customer support during field visits or dispatches.• Managing all on site installation, repair, maintenance and test tasks.• Diagnosing errors or technical problems and determining proper solutions.

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  Sitel

  Nov 2014 - May 2017

  Escalation Supervisor

  • Anticipate escalation and take over calls when needed.• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.• Answering agent questions regarding best practices or difficult calls.• Identifying operational issues and suggesting possible improvements.• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.• Preparing reports and analyzing data to assist management as they determine call center goals.• Working with other supervisors and management team members to support agents and maximize customer satisfaction. Show less

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  Solar Philippines

  May 2018 - Jul 2018

  Level 1 IT Technical Support / Asset Officer - Intern

  • Install and configure computer hardware operating systems and applications.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Set up new users' accounts and profiles and deal with password issues.• Respond within agreed time limits to call-outs.• Work continuously on a task until completion.

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  Happy Lemon Group Philippines, Inc.

  Aug 2018 - Jun 2019

  Information Technology Officer

  BUSINESS ANALYSIS• Responsible for the business process to make sure the efficiency of the system in the work process of the company.PROGRAMMING• Recommend/ create a program for the company that will enhance efficiency.SYSTEM ADMINISTRATION• Provide system administration and support for the corporate systems running on different platforms.• In-charge on the day to day of the system is maintained and fully operational.• In-charge of the security of the system database.• In-charge of creating and monitoring of the backup files is maintained in case a breakdown will occur.• In-charge of the software upgrades and patches to the system and to the end-users.• In-charge of the installation and configuration of office computer operating system and applications.POS AND CCTV• In-charge of the first level of technical support for the company's Point of Sales (POS).• In-charge of the supervision and maintenance of POS and CCTV.• Responsible for the recommendations that will be suitable to the terms for system maintenance and service agreements.• Responsible for the coordination with the suppliers for POS and CCTV installation and repairsIn-charge of the day to day safety checks on all equipment.SERVER AND NETWORK ADMINISTRATION• Ensure all servers and network devices are running properly and efficiently to provide security and better access into the company's network.• In-charge of the day to day access in the network and the server is maintained and fully operational.• In-charge of the application of software upgrades and patches to the server for better security and to prevent bugs.• Responsible on the servers and network devices are in good condition and takes diagnostics; purchasing of items needed, in case breakdown will occur.• Make sure that all communication/internet is accessible and take action if there is problem to determine what is the problem, whether the network or the ISP providers. Show less

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  Oquennet Incorporated

  Jun 2019 - Oct 2019

  Information Technology Supervisor

  • Supports the Executive in implementing all strategies for all IT Operations.• Responsible for analyzing, implementing, managing, maintaining systems, and prepare reports for higher management.• Design and execute all IT policies and procedures, and assists to integrate various processes to new and existing systems.• Involve in IT project planning, design and implementation, system control, and IT security.• Administer efficient working of all IT equipment and hardware and manage all communication with the operation management team.• Determine and develop management information systems to address such needs.• Responsible for active coordination with Third-Party IT providers, products, and users of the company.• Identify areas for improvement on processes and implements change.• Oversee efficient working of IT personnel and maintain knowledge on its job functions. Show less

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  TDCX

  Aug 2020 - Mar 2021

  Client Service Associate

  Responsible for providing post-sales customer service and troubleshooting support through chat and email to advertising customers and offer consultative support. Also required to perform the job functions:- Perform data analysis to improve advertising customer experience and ensure a higher return in investment.- Gather client and partner feedback to enhance advertisement products and the customer experience.

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  Accenture

  Apr 2021 - now

  SAP ECC User and Access Management Associate.Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.• Address incidents and service request tickets.• Provide on call support.• Maintain administrator level remote access on our support servers.• Automated monitoring of server availability, capacity, and performance.• Operating systems configuration changes.• Implement change requests in the Unix environment.• Administer and maintain clients' IT systems infrastructure, deal with servers, databases, network, and Cloud.• Develop and maintain knowledge of tools and service management procedures necessary to run IT operations.• Support incident identification, prioritization, and resolution activities.• Participate in automation and other continuous improvement initiatives. Show less

  • App/Cloud Support Analyst

    Dec 2022 - now

  • App/Cloud Support Associate

    Apr 2021 - Dec 2022