Kevon Paynter

Experience

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  Morgan Stanley

  Jan 2009 - Jan 2009

  Information Technology Intern

  • Monitored internal database and assisted in the migration of old domain server accounts to a newer database while planning for other major deployment initiatives.• Delivered presentations to a crowd of 80+ fellow summer interns on the importance of the technology department and its position within the firm. Gained knowledge of the dynamics of the financial world working closely with Wall Street markets.

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  Tiffany & Co.

  Jun 2010 - Sept 2010

  Operational Management- Corporate HQ Intern

  • Handled key administrative work, in various departments, to help direct floor logistics for staff of 60+ Tiffany & Co warehouse employees.• Crafted proposals and communicated to executives for approving four critical deployment initiatives.

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  US Department of Commerce, Economic Development Administration

  Mar 2011 - Feb 2013

  Marketing and Strategic Communications Liaison

  In this job, I manage marketing and branding efforts for the statistical agency under the U.S. Commerce Department, which initially had no social media presence. I monitored social media platforms, responded to inquiries, and analyzed performance metrics to optimize strategy. I collaborated with design teams to create visually appealing and consistent brand assets.Some of my key contributions to this job are here.• Realized remarkable growth of 9202.33% in the agency's Twitter following, increasing from 43 followers to 4,000.• Launched economic research commodities towards the youth sector via the development of a visually-branded content series dubbed.• Utilized Adobe Creative Suite to add brand-relevant custom designs to the Commerce Department’s marketing and communications library for its social media, website, and newsletter content.• Created a database of national and international reporters and legislators and pitched news stories. That database now serves as a foundation for the agency’s communication outreach and public relations. Show less

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  Economic Policy Institute

  May 2013 - Aug 2013

  Community Engagement Manager

  • Accomplished work with a social justice nonprofit org and as a result won advances in wages and labor rights for low-wage workers in Oakland, CA.• Produced a major policy brief that would be considered by Oakland city officials. The brief included advanced-level research, case studies, quantitative data, and statistical forecasts using the U.S. Bureau of Labor Statistics calculators, as well as qualitative public opinions gathered from interviews within various industries.• Developed policy research, fundraising, and social advocacy acumen under the tutelage of the EBASE executive team. Show less

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  Impact Hub Network

  May 2014 - Jan 2016

  Customer Success Manager I

  • Supervised and managed twenty-five staff to create memorable visitor experiences, launch a sales team to highlight the Impact Hub’s benefits, and provide stellar customer service, including space operations upkeep and organizing our facilities maintenance into seamless systems.• Increased the number of email subscribers to Impact Hub’s newsletter 97.23% in under one year by repositioning the sign-up form on the customer journey. The newsletter became a potent sales funnel for B2B and B2C customer acquisitions. • Improved Impact Hub’s sales funnel by repositioning the ‘Schedule a Tour’ button on its website and A/B testing sales copy for attracting membership sign-ups, resulting in a 9% increase in the new visitor conversion rate. Show less

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  Impact Hub Baltimore

  Jan 2016 - Aug 2017

  Customer Success Manager II

  In this job, I conducted individual and group interviews, and town hall discussions to identify customers' needs and expectations for programs and services. I promoted onboarding sessions, leading to an impressive 83% improvement in member retention rates. Achieved the objective of establishing a supportive and resource-abundant community for social entrepreneurs.Some of my notable realizations for this job are here.• Generated $99,359 in business revenue by introducing a customer billing system during an unexpected accounting system outage from June to December.• Enhanced member retention rate by 37% by transforming collected reviews, testimonials, and case studies into business incubator products.• Increased new visitor conversion rate by 9% and optimized Impact Hub's sales funnel by strategically relocating the 'Schedule a Tour' button on the website and conducting A/B testing on sales copy. Show less

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  YES! Media

  Aug 2017 - Sept 2018

  Business Analyst & News Reporter

  Throughout this job, I was responsible for overseeing market research, financial models, and OKR/KPI strategy for Yes! Media podcast launch. I was accountable for defining critical metrics like monthly audience, streams, and downloads to drive project revenue growth, and communicate tradeoffs for the successful launch of Yes! On Air podcast in 2020. I was answerable for crafting 14 original, in-depth news articles to attract over 35,000 page views on the site.Some of my key attainments for this job are here.• Delivered growth strategies to the Senior Director of Product and Marketing with the goal of doubling Yes! Media's revenue to $5 M, boosting individual donations, increasing subscriptions, and improving customer retention.• Optimized key performance metrics by refining tagging methodologies on digital news portal that boosted average site engagement by 8% and elevated click-through rate by 17%. Show less

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  Bloc By Block News

  Nov 2018 - now

  Director of Product Management

  In this job, I was in charge for managing collaborative scrum team meetings with UX/UI designers, engineers, and program managers to implement agile learning methods and generate user experience insights, user stories, and beta tests for the successful launch of the company mobile app. I was accountable for conducting 120+ user interviews, gathering customer feedback, identifying pain points, and developing product marketing videos to explain essential product benefits and increase user adoption.Some of my recognized achievements in this job are here.• Constructed detailed product backlog to improve dependency tracking and manage product roadmap that resulted in a 13% increase in the engineering team's speed to launch.• Secured over $140,000 from nine separate funders for startup by crafting six pitch decks and presenting product strategy to external stakeholders. Show less

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  University of Maryland

  Feb 2019 - Dec 2019

  Product Marketing Manager

  • Built a database of 1,000+ client-facing digital materials, i.e. photos, logos, and blog content, resulting in a higher volume of digital content across all marketing channels by 112%. • Coordinated a new landing page based on user research and SEO optimization strategies. The improved UI and UX led to increased website visitor traffic sitewide by 15% and increased sales conversions by 25%.

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  Focus Consulting

  May 2021 - Nov 2023

  Senior Product Manager

  As a Senior Product Manager, I am responsible for managing all aspects of Minimum Viable Product (MVP) development on Paidleave.mass.gov and accessibility of 167,000 claimants to track government medical healthcare benefit payment schedules. I am instrumental in leading key initiatives to align product priorities with overarching business objectives and drive effective communication/negotiation to secure stakeholder consensus and streamline end-to-end product launches in alignment with strategic goals.Some of key accomplishments for this job are here.• Attained a significant 42% improvement in speed-to-launch by conducting comprehensive training sessions for a team of twelve staff members and promoting best practices in quality assurance testing.• Achieved a 33% reduction in phone complaints related to the overload Department of Family Labor contact center by managing Minimum Viable Product (MVP) development. Show less

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  Wolters Kluwer

  Oct 2023 - now

  Senior Technical Product Manager

  • Led new product development by gathering requirements, defining architecture, assessing risks, coordinating UX design, and managing planning. Translated federal Community Reinvestment Act regulations into new features, enabling 39% of large bank customers to submit compliant data. • Developed an advanced data analytics Excel chart with control charts, quarterly comparisons, and improved tagging, transforming Salesforce customer service data into actionable insights, and enabling the product team to drive user-focused development by tracking spikes in customer questions and complaints. • Secured stakeholder consensus for a new data retention policy and published an instructional user guide for data archiving, leading to cost savings of over $131,000 from data storage expenses. Show less