TURKI ALHAMDI

Experience

• 

  Arab National Bank

  Mar 2006 - Jun 2006

  Sales Specialist

  ⚡Insured Customer Relationship rules are implemented according to the bank's specifications.⚡Prospected new customers and presented the bank services.

• 

  Etihad Etisalat Co (Mobily)

  Jun 2006 - Jul 2008

  Customer Care Center Agent

  ⚡Ensured customer service needs are met in a timely manner.⚡Coordinated with other departments to redirect calls during outages.⚡Reviewed the team performance with the manager and advised on improvements.

• 

  SGS - Saudi Ground Services

  Nov 2008 - Jan 2013

  ⚡Coordinated Roster Planning for 900 employees.⚡Managed documents relating to the introduction of the employee (Annual Leave etc).⚡Coordinated with the ground handling staff to make the process effective. ⚡Checked in Passengers, issued boarding passes, and verified immigration documentation.⚡Checked baggage and ensured Company regulations regarding size/weight are conform.⚡Provided passengers with relevant information, including Customs and Immigration requirements

  • Planning Coordinator

    Dec 2009 - Jan 2013

  • Customer Service Agent

    Nov 2008 - Dec 2009
• 

  Saudia Private Aviation (SPA)

  Jan 2013 - Oct 2017

  Customer Service Management

  ⚡ Achieved an exceptional level of service excellence and ensures passenger safety and satisfaction.⚡ Provided accurate information regarding terminal and airport services, and attended crew briefings.⚡ Calculated Flight (Block hours, Zonal price, Empty legs, Taxes, Catering …).⚡ Coordinated with the VIP, Charter companies, Airport Authorities, and Brokers.⚡ Supervised aircraft, Crew availability, and validated information and Invoices.

• 

  Saudia Airline

  Nov 2017 - Mar 2024

  Station Executive Supervisor (Jeddah Station)

  ⚡ Lead Airport Ground operations stakeholders to Increase station on-time performance (OTP).⚡ Provide customer satisfaction and respond to complaints in a timely manner.⚡ Analyze and follow up on flight operation irregularities.⚡ Manage all terminal operations as delegate to observe Supervision in Terminal Operation Control Center (TOCC).⚡ Delegated from Ground Operation Department (Saudia) to present and to be in charge of the Operational Readiness and Airport Transition (ORAT) Program to operate the transition from the old terminal (South Terminal) to Terminal 1 Jeddah new airport, and to prepare and report all trails, daily meeting's, fixing all problems with other stakeholders (Vanderlande, Aecom, Thyssenkrupp, Saudia, airport safety & security, and GACA) all managed by GACA to make ORAT smoothly and safe to all. Show less

• 

  Saudia Private

  Apr 2024 - now

  Ground Operation Duty Manager

  The Ground Services Duty Manager oversees and coordinates all ground handling operations at an airport, ensuring safe, efficient, and compliant services. Key duties include:⚡Operational Management:- Supervise day-to-day ground handling services, including aircraft servicing, ramp operations, baggage handling, and passenger services.- Ensure timely and efficient aircraft turnarounds, minimizing delays and adhering to schedules.⚡Compliance & Safety:- Ensure compliance with GACAR 151 regulations, GHM Ground Handling Manual, and airport safety standards.- Oversee safety protocols, conduct regular safety audits, and address any hazards identified in Safety Hazard Reports (SHR).- Lead the implementation of safety management systems (SMS), ensuring staff adhere to safety policies.⚡Team Leadership:- Manage and motivate ground handling teams, providing training, guidance, and performance feedback.- Coordinate staff shifts to ensure operational needs are met without delays.⚡Customer Service & Communication:- Ensure high standards of customer service in all ground services, addressing airline or passenger concerns promptly.- Maintain effective communication with airlines, airport authorities, and other stakeholders.⚡Resource Management:- Ensure the proper maintenance and allocation of ground handling equipment and vehicles.- Monitor inventory levels for consumables and ensure availability of necessary resources.⚡Reporting & Documentation:- Prepare and maintain accurate records of operations, safety reports, incidents, and regulatory compliance.- Submit timely reports to senior management and regulatory bodies as required.⚡GSE Ground Support Equipment Operations Supervisor:- Expert in Equipment Management, Safety & Operational Efficiency.- Leading Ground Equipment Operations, Safety Compliance & Maintenance Excellence.- Specialized in Optimizing GSE Operations, Equipment Reliability & Team Leadership. Show less