Kerdwin Echeverria

Experience

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  FULLDATA

  Mar 2017 - Jul 2017

  Especialista en instalaciones
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  Smartech IT Services

  Jan 2018 - Nov 2023

  Coordinator of infrastructure and It Support

  ✔Making diagnosis and network Troubleshooting✔Virtual Machines with Windows server 2012 R2 y 2016.✔DNS Servers with active directory (AD) and group Policy✔File Server with shared Folders by users or departments.✔Network Printer Installation and troubleshooting.✔Remote Support using Anydesk, TeamViewer and RDP.✔Microsoft 365 and Google Workspace management✔Configuration and manage of cisco, Mikrotik, Ubiquiti and unifi devices.✔Configuration and installation of network infrastructure (LAN, WAN, WLAN, Cisco) Show less

• 

  BetterWorld Technology

  Dec 2023 - now

  IT Service Delivery Associate

  ✔️Tickering System: Connectwise. ✔️Remote support with screenconnect. ✔️Printer Troubleshooting ✔️Microsoft 365 Management, Exchange, Security and Entra ID. ✔️CodeTwo management and synchronization of signatures with O365 ✔️Voip Nextiva and Sangoma ✔️WServer 2019, 2022 with Active directory and Azure active directory. ✔️Manage of Endpoint security platform Sentinel One. ✔️Troubleshooting office and multiple program issues. ✔️Create and save documentation on ITglue. Show less