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Rob Haskins

Customer Service Agent TDY

1000 followers

Palm Springs, California, United States

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Timeline
About me
Program Manager - California Vaccine
Education
- University of Phoenix
  2004 - 2006
  BSIT Information Technology Managment
- Lake Howell High School
  1983 - 1986
  9-12
  Activities and Societies: Chorus
Experience
- Northwest Airlines
  Jan 1996 - Jan 1997
  Customer Service Agent TDY
- Northwest Airlines
  Dec 2004 - May 2009
  - Senior Analyst, Reservations, Learning & Development
    Oct 2007 - May 2009
  - Senior Analyst Reservations Network Operations
    Jan 2007 - Oct 2007
  - Performance Manager
    Dec 2004 - Dec 2006
- Delta Air Lines
  Jul 2011 - Aug 2020
  Led a cross-divisional team that established a taxonomy for KM, Delta's knowledge managment system, in preparation of finding and implementing a replacement system.
  - Learning Designer II
    Mar 2015 - Aug 2020
  - Facilitator II
    May 2009 - Mar 2015
  - Learning Designer TDY, Reservation Sales
    Jul 2010 - Nov 2011
  - Project Manager TDY, Reservation Sales
    Jul 2011 - Sept 2011
- Optum
  Mar 2021 - now
  Program Manager
Licenses & Certifications
- PM: Effective Consulting
  Georgia State University Learning Technologies Division
  Oct 2017
  View certificate
- PM: Leading
  Georgia State University Learning Technologies Division
  Sept 2017
  View certificate
- PM: Planning
  Georgia State University Learning Technologies Division
  Sept 2017
  View certificate
- Confronting Bias: Thriving Across Our Differences
  LinkedIn
  Dec 2023
  View certificate

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