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Andy Ly

Andy Ly

Customer Service Specialist

Followers of Andy Ly169 followers
location of Andy LyBrooklyn, New York, United States

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  • Timeline

  • About me

    Data Analyst | Excel | Python | SQL | Tableau | GCP | AWS | Cloud Computing | Machine Learning | Driving Business Insights and Growth

  • Education

    • Baruch College

      2022 - 2023
      Master's degree Data Analytic

      Utilize data-driven decision to make a huge impact on predicting trends, clustering groups, and build a data warehouse, data mining from ubiquitous big data, and conduct statistics to analyze data.

    • Baruch College

      2020 - 2022
      Bachelor's degree Business Administration, Management and Operations

      How to help businesses operate efficiently and effectively by reducing waste, increasing capacity, and planning project budgets.

    • HCM University Of Technology (HUTECH)

      2014 - 2016
      Associate's degree Computer Software Engineering

      Foundation for computer science

    • Kingsborough Community College

      2018 - 2020
      Associate of Science - AS Business Administration and Management, General 3.8

      Learned about Business concepts

  • Experience

    • CMG.ASIA

      Jan 2016 - Dec 2016
      Customer Service Specialist

    • Optical 88 Ltd.

      Jan 2017 - Dec 2017
      Retail Specialist

    • Eye Solutions INC

      Apr 2018 - now

      • Utilize Excel to generate store monthly inventory and daily sales reports for C-level executives.• Conduct training session to sales staffs, empowering them if in-depth knowledge about the operation, products, and services. • Work closely with the luxury brand ambassadors. • Assisted 80-100 customers per day and provided insightful recommendations to close sales.• Contributed 36% of store annual sales by analyzing customer data to understand customer preferences and providing recommendations.• Maintained excellent customer service in a high-volume, fast-paced environment during the peak season, achieved good customer reviews.

      • Assistant Manager

        Apr 2018 - now

      • Sale Associate

        Apr 2018 - Jun 2020

    • ATZ TRADING INC

      Aug 2022 - Dec 2022
      Marketing Analyst Intern

      • Thoroughly examine customer purchase history to identify recurring patterns and preferences, enabling data-driven marketing decisions, resulting in an increase of $70,000 per month in Northeastern sales.• Maintained customer communications and updated them regularly on monthly promotions, leveraging data-driven insights to drive sales.

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Administrative Assistant

      Issued by Vision Expo on Mar 2024
      Vision ExpoAssociated with Andy Ly