Prakhar Jyoti

Experience

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  NTT DATA

  Jan 2019 - Nov 2021

  Information Technology Senior Associate

  Worked as a QA for our client, EIR , the largest telecom service provider in Ireland. I was involved in functional testing of new features as well as doing support activities for existing applications.Project Execution● Executed the testing of over 25 feature requirements, leading to improved API reliability and overall application performance● Devised API scripts and test cases using SOAPUI and WSDL, resulting in improved API reliability and performance● Led the implementation of Jmeter for performance testing for APIs, leading to improved load handling and reduced latencyStakeholder Management● Streamlined defect tracking process for alpha and beta testing phases, ensuring comprehensive reporting to senior stakeholders foreffective sprint planning● Ensured effective support during the production deployment of features by overseeing support activities and resolving client issues● Fostered collaborative client relationships to address issues promptly, enhancing overall service quality and client satisfaction Show less

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  GrapeCity India

  Nov 2021 - Apr 2024

  Quality Analyst

  As part of my work description, I was responsible for doing software testing of various Edtech web and mobile applications Team Management and Leadership● Mentored 3 QA engineers in the testing process of user stories and bugs related to different applications● Leveraged expertise in web and mobile applications to improve team competency by enhancing product knowledge of team members● Led the end-to-end testing effort by managing the QA team during the development of an Edtech mobile applicationDefect Management● Supervised the end-to-end testing of various issues achieving less than 10% defect leakage and ensuring high-quality deliverables● Spearheaded the identification and resolution of 700 bugs in different testing phases, resulting in optimized UI performance● Coordinated root cause analysis for 300 production defects with insights from multiple teams, leading to improved issue resolutionProject Execution● Managed 120+ user stories during Development & Acceptance Testing phases, resulting in enhanced performance of applicationsleading to boost in business profitability● Oversaw the preparation of comprehensive and high-level test scripts leading to the successful delivery of defect-free features● Facilitated the development of mobile applications with critical audio and video features, resulting in increased downloads on Google Play Store and Apple App Store across East Asia, including South Korea, Japan, and ChinaAutomation● Implemented Selenium Webdriver in 5 web applications, leading to significant reductions in manual effort and repetitive testing● Applied Postman tool for API testing to ensure that software interfaces work seamlessly leading to improvement in API performance Show less