Rachel Keiser

Experience

• 

  Afton Entertainment Group LLC

  May 2008 - Aug 2010

  Show Manager

  - Collected and accounted for monies related to ticket sales while coordinating with Afton Live’s representatives

• 

  AKT Enterprises

  Mar 2010 - Sept 2013

  - Coordinated with labels/management companies to organize pre-sale orders and logistics for bands, YouTubers and clothing lines to launch new products in their stores- Worked alongside the customer support, production and receiving teams to ensure items were ordered, printed according to schedule and sent out in time for pre-sale/release date for major clients - Oversaw and implemented a dynamic social media strategy via multiple Twitter, Facebook and Foursquare- Worked with company executive to set up various online coupon deals through services like Foursquare, Groupon, Clear Channel Radio, Living Social- Converted all company documents and receipts into electronic files

  • Pre-Sale Coordinator

    May 2012 - Sept 2013

  • New Media Specialist/Administrative Assistant

    Mar 2010 - May 2012
• 

  American Airlines

  Sept 2013 - Apr 2015

  Flight Attendant

  - Proactively ensured the safety and comfort of passengers while navigating differing personality types and cultural expectations. This led to receiving multiple award cards from passengers for exemplary service- Strictly followed Federal Aviation Administration regulations and protocols, including completing official confidential reports pertaining to flight incidents

• 

  Envoy (helloenvoy.com)

  Jun 2014 - Aug 2015

  Personal Shopper

  - Responsible for working directly with a wide variety of clients to ensure each received exact items wished for during specific time windows- Communicating with clients in a professional manner when items were unavailable- Working with customer support team to ensure any questions or concerns clients had were resolved in a timely manner

• 

  Jordan Belfort Global

  Dec 2014 - Jun 2015

  Personal Assistant

  - Responsible for coordinating multiple company email and calendar accounts, including Mr. Belfort’s personal accounts while organizing daily company and personal calendar- Promptly handled all prescription refills, grocery shopping and any needed personal errands for both Mr. Belfort and his fiancée, including frequent last-minute requests- Managed estates in both Australia and Los Angeles including emergency and non-emergency home service calls, checking personal mail to confirm all bills were paid, and overseeing logistics with housekeepers- Responsible for arriving prior to Mr. Belfort at events to update and run PowerPoint presentations as well as working with event management staff for Straight Line Persuasion presentations- Coordinated extensive travel arrangements, including extend-stay visas, worldwide, including, but not limited to, working with concierge teams across the world that lead to effortless check-ins and room arrivals for Mr. Belfort Show less

• 

  Teami, LLC

  Jan 2016 - Feb 2016

  Customer Solution Manager

  - Daily communication replying to customers questions and concerns via Zendesk platform- Overseeing and assisting other Customer Solution Reps in regards to proper handling of customers- Working with new and current distributors to handle orders being placed in a timely manner as well as handling payments and coordinating shipments- Responsible for educating new customers and distributors alike of Teami's products, while up-selling products

• 

  Herman Integration Services, LLC

  Feb 2016 - Feb 2017

  Travel Coordinator

  - Coordinate, supervise and implement every aspect of travel arrangements for staff- Research optimal travel choices on Concur platform to ensure budget is maintained- Handle company credit card statement reconciliation weekly for billing department including resolving any incorrect charges- Work directly with hotels to verify all documents are received and following up after checkout to receive folio- Complete personal tasks for President, in conjunction with planning Holiday Party in advance Show less

• 

  American Airlines

  Mar 2017 - Oct 2020

  Flight Attendant, Food & Beverage Team Member

  - Proactively ensured the safety and comfort of passengers while navigating differing personality types and cultural expectations. This led to receiving recognition as a Flight Service Champion, an award given to the top 2% of Flight Attendants system wide based on customer and management recognition.- Strictly followed Federal Aviation Administration regulations and protocols, including completing official confidential reports pertaining to flight incidents- Attended meetings to discuss changes to on-board menus and service flow for in-flight team members Show less

• 

  Factor_

  Sept 2020 - Mar 2021

  Customer Experience Representative

  - Assist customers in managing accounts via phone, live chat and email correspondence in a timely manner- Build positive relationships with both customers and colleagues alike to ensure customers are receiving the best product and service- Demonstrate confidence in knowledge of company products to share with customers with patience and kindness- Handle a variety of customer issues while being able to think on my feet and provide excellent service leading to customer retainment

• 

  Remedy Medical Properties

  Mar 2021 - now

  - Research, analyze, and resolve complex payment and vendor issues in a timely and professional manner- Audit, code and prepare all invoices for payment in AvidXChange, ensuring invoices have the proper approval & signature level- Coordinate with Accounting department to record monthly electronic utility payments- Coordinate with external partners to manage payables, utility, telecom, and waste accounts

  • Senior Operations Administrator

    Aug 2024 - now

  • Accounts Payable Supervisor

    Oct 2022 - Aug 2024

  • Senior Accounts Payable Administrator

    Oct 2021 - Oct 2022

  • Accounts Payable Administrator

    Mar 2021 - Oct 2021