Navin Pahuja

Experience

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  ICICI Bank

  Aug 2004 - Nov 2007

  Customer Service Manager

  Retail Banking Operations, Banking Sales, Banccasurance, Wealth Management, HNI Relationship Management, Trade & Finance, & Customer Service

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  ICICI Lombard

  Mar 2008 - Jan 2010

  Member enrolments under the RSBY (Rashtriya Swasthya Bima Yojna) Public Health scheme.Achieve enrolment targets for the allocated regions.Quality checks and adequate enrolment for eligible BPL Households.Empanelment of hospitals under the scheme. Audit of Claims paid and highlight fraudulent practices.Liaison with Government authorities for enrolment, member data authentication, claim related issues. Responsible for Policy Administration ( Issuance, Delivery, and Servicing) for Bangalore Cluster. Manage all retail insurance operations and Administration.Responsible for Quality Control, Endorsements, branch operations, administration, vendor management, banking operations, and branch visitsEnsure efficient management of walk-in customers at branches and cross-sell Insurance productsEnsure superior customer service. Relationship Management with partners/intermediaries. Manage customer service and operations of Rajajinagar Branch in the capacity of Branch Service Manager. Ensure smooth running branch in all aspects.Ensure timely issuance of proposals, quality control, endorsements, CMS, and banking operations.Manage walk-in customers. Achieve cross-sell targets.

  • Regional Manager - Health Vertical (Public Health - RSBY)

    Jul 2009 - Jan 2010

  • Cluster Service Manager

    Mar 2008 - Jun 2009

  • Branch Service Manager

    Mar 2008 - Aug 2008
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  Bajaj Allianz General Insurance

  Jan 2010 - Sept 2017

  Zonal Operations/Service Manager (South & Mumbai Zone)

  Bancassurance Operations, General Insurance Operations ( Retail & Commercial), Health Insurance OperationsCustomer Service and Relationship Management with external and internal stakeholdersCollaborating with zonal heads of Underwriting, Finance, Sales, Renewals, Audit, and Claims functions.Cross-Sell, Insurance Banking OperationsPolicy Administration ( Issuance & Servicing), SLA, TAT, Productivity & Quality ControlTraining & Development, Process improvement

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  Aldea Data Management Insourcing Private Limited

  Oct 2017 - Mar 2023

  Director - Aldea Data Management Insourcing Pvt. Ltd.

  Responsible for Health/Group Insurance Operations, Customer Success & Experience (Insurance & IT)Managing Microsoft Dynamics 365 CRM (Health Insurance & Employee Benefits domain), Data Analytics in Insurance, Big Data, Project ImplementationsHandle key Relationships, Strategic Partnerships, and AccountsResponsible for the administration of Employee Benefit programs, Group Insurance (Life & Health)Oversee actuarial, underwriting, and claim functions and provide data analytics

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  Embrace Transformation LA

  Apr 2020 - now

  Founder

  We impart training on Life skills, Leadership, and communication to Undergraduates. We train them to prepare for competitive exams by deploying cutting-edge methodologies combining Technology and Personalized Learning Experiences. Real-time preparatory evaluation through mock tests and mock interviews.

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  Groupe Aldea

  Apr 2023 - now

  Vice President Global Procurement

  Head of Procurement - Strategic Sourcing Leader for Pharmaceuticals, OTC, Nutraceuticals, and Personal Care & Beauty Products in the Canadian Market.