Rômulo S.

Experience

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  Eletromax Solucoes Eletricas Comercial

  Sept 2012 - Nov 2016

  Administrative experience focusing on fiscal operations including issuing invoices, collections, purchasing, and administrative document handling. I also worked with financial controls and HR routines. First professional experience, with weekly meetings at CIEE for career guidance and personal development. I worked in warehouse/purchasing within internal organizations and also at reception handling phone calls and issuing reports.

  • Billing Assistant

    Dec 2013 - Nov 2016

  • Apprentice

    Sept 2012 - Dec 2013
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  Processor

  Dec 2016 - Oct 2018

  Responsible for providing end-user support to identify and resolve IT and infrastructure-related issues, delivering quality service across various multinational companies in sectors including footwear, engineering, fertilizers, and others. I also provided on-site support at company offices, conducted internal training sessions, and handled critical global-level incidents with direct communication with international offices. I worked as support for a major multinational client in the footwear industry, assisting employees in stores across Brazil and national/international factories with IT and infrastructure issues, focusing on ensuring all units maintained active internet connections.

  • Technical Support N1 - Business Process Outsourcing

    May 2017 - Oct 2018

  • Intern - Business Process Outsourcing

    Dec 2016 - May 2017
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  Eletromax Solucoes Eletricas Comercial

  Nov 2018 - Feb 2019

  Administrative support

  I provided support in internal processes in finance, administration, and human resources, including training new employees, development, execution, and control of tax routines, contract management, internal process audits, and assistance in solving IT infrastructure-related issues.

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  ISBRE

  Jun 2019 - Jun 2020

  Software Development Intern

  I developed programs and scripts to enhance the performance of the investment sector using JAVA and VBA languages. I worked with ORACLE databases, handling data queries and manipulation. I also supported and participated in projects for automating website queries and internal processes.

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  Stefanini

  Jul 2020 - Mar 2021

  QA Analyst

  I provided specialized technical service with multinational Dell, working directly with teams from various locations worldwide, including international leadership. I developed test automation and scripts for Salesforce using C# with Swagger and Postman APIs. Additionally, I utilized Selenium WebDriver and practiced BDD with Specflow. Following agile methodologies, we conducted various types of end-to-end testing on proprietary internal software.

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  PagBrasil

  Mar 2021 - Mar 2023

  First QA engineer at the company, responsible for laying the foundations of software quality practices and departmental structuring. I implemented quality workflows, project management software, test management, and test automation for plugins, integrations, and products related to e-commerce payment processing.• Test scenario identification;• Writing scenarios in BDD/Gherkin;• Creation of test plans;• Test execution;• Test automation using Cypress.io;• Defect management;• Mentoring new team members;• Department and internal process structuring;• Implementation of Jira Cloud as project management software for development and quality teams;• Integration of Xray Test Management for Jira for quality team operations. Show less

  • QA Analyst II

    Dec 2022 - Mar 2023

  • QA Analyst I

    Mar 2021 - Dec 2022
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  Bazk

  Mar 2023 - May 2024

  Senior QA Analyst

  Technical reference in quality assurance for microservices orchestration software in a fintech specializing in local electronic payment processing, focusing on high-risk segments and cross-border operations, following a compliance-first approach.• Analysis of Stories and test scenario identification;• Writing scenarios in BDD/Gherkin;• Creation of test plans;• Use of Zephyr Scale as test management software integrated with Jira;• Test execution;• Test automation using Cypress.io and Cucumber;• Execution of automated tests in the pipeline;• Diagnosis and monitoring of logs in Grafana;• Defect management;• Scrum as agile methodology;• Organization of department and internal processes;• Support in structuring metrics and quality area standards;• Participation in Scrum ceremonies;• Involvement in technical interviews for internal and external hiring. Show less

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  Aegro

  Jul 2024 - Nov 2024

  Senior QA Analyst

  Principal QA e responsável pela estruturação e definição do processo de qualidade de software

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  Webcontinental

  Nov 2024 - now

  Senior QA Analyst

  Construção e estruturação do chapter de qualidade de software especializado em e-commerce voltado para TOTVS Protheus, VTEX e marketplaces