Dr. Mazen Haidar

Experience

• 

  Credit Libanais

  May 2007 - now

  • Expand the bank's product reach and revenue by identifying new markets and attracting new clients through targeted marketing strategies and outreach initiatives.• Follow up on the preparation of periodic and on-demand reports and statistics, providing insights for performance evaluation and decision-making.• Research new business opportunities and identify potential sales points, developing strategic plans and sales strategies to drive growth.• Set and conduct daily and monthly meetings with staff to discuss business progress, sales achievements, and risks encountered, providing continuous business guidelines and product updates.• Oversee branch security protocols, including opening and closing procedures, cash limits, and access to sensitive areas, ensuring compliance with security measures.• Monitor the branch's commercial portfolio, making recommendations on files while ensuring compliance with legal guidelines and maintaining lending within established protocols.• Set and monitor the branch's yearly goals and budget in collaboration with the Regional Manager, optimizing income from existing products while driving new business sales.• Control the processes of new account openings and closings, ensuring compliance with the Foreign Account Tax Compliance Act (FATCA) directives.• Authorize overdrafts and manage accidentally debtor accounts in close coordination with the Regional Manager, ensuring compliance with internal controls.• Coach and develop branch staff, providing continuous feedback on performance and identifying training needs to enhance skills and productivity. Show less • Supervised and controlled daily branch transactions, ensuring compliance with bank policies and procedures to maintain operational integrity and efficiency.• Monitored the implementation of Know Your Customer (KYC) rules and ensured adherence to anti-money laundering (AML) measures to mitigate financial risks.• Prepared and executed all Letters of Credit, Letters of Guarantee, and documentary collections for clients, ensuring timely processing and compliance with regulations.• Conducted thorough assessments of corporate and commercial loan files before presentation to bank management, ensuring comprehensive risk evaluation and adherence to lending policies.• Led a branch team of more than 10 employees, providing guidance, support, and performance feedback to foster a collaborative and productive work environment.• Developed and implemented marketing strategies and promotional sales events to drive financial growth and enhance the bank's market presence.• Counseled high-net-worth individuals and corporate clients on investment opportunities, conducting risk analyses and providing insights on potential monetary returns.• Executed regular controls to ensure compliance with Information Security policies, including managing logon IDs, passwords, and safeguarding sensitive information.• Engaged in cross-selling banking services and products, effectively identifying and addressing client needs to enhance customer satisfaction and drive revenue growth. Show less • Supervised and controlled daily branch transactions, ensuring that all operational activities were executed in accordance with the bank's policies and procedures, which helped maintain efficiency and mitigate risks.• Conducted regular follow-ups on unpaid dues, including cheques and bills, to ensure timely collections and reduce outstanding balances, thereby improving the branch's financial performance.• Monitored Internal Audit findings, ensuring that all required adjustments were implemented promptly to enhance compliance and operational integrity within the branch.• Oversaw Anti-Money Laundering (AML) procedures, ensuring that the branch adhered to all regulatory requirements and guidelines to prevent financial crimes and protect the bank's reputation.• Collaborated with branch staff to identify operational challenges, implementing corrective actions and improvements to streamline processes and enhance service delivery.• Prepared and maintained accurate reports on branch performance, identifying trends and areas for improvement to support decision-making and strategic planning.• Facilitated training sessions for staff on compliance policies, fostering a culture of awareness and adherence to banking regulations among employees.• Coordinated with other departments to resolve client inquiries and issues, ensuring prompt and satisfactory resolutions that strengthened customer relationships. Show less • Served as the Master Trainer for the banking system, leading the training efforts for all bank personnel to ensure seamless adaptation to the new system.• Trained various bank profiles on the new system implementation, customizing training materials and sessions to address the specific needs of different roles within the organization.• Facilitated the start-up of the new core banking system in branches, providing real-time support through a live hotline to resolve issues and ensure smooth operations during the transition.• Prepared and rigorously tested all operational procedures for the bank, ensuring they were fully functional and compliant before integration into the new system, which enhanced operational efficiency.• Collaborated with project managers to assist in organizing seminars and management meetings, providing insights and updates on the implementation process and addressing any concerns.• Developed comprehensive user manuals and training documentation, creating resources that aided staff in navigating the new system effectively.• Monitored system performance and user adoption, ensuring that any issues were promptly addressed to minimize disruption to branch operations. Show less • Executed daily controls on the branch journal as assigned by the branch manager, ensuring compliance with established procedures and maintaining operational integrity.• Monitored cash transactions received and sent to the Head Office, overseeing ATM replenishment processes to ensure optimal cash levels and security.• Processed Inward and Outward transfers in the banking system, ensuring timely and accurate execution to facilitate client transactions.• Managed the daily opening and closing processes in the banking system, ensuring all transactions were accurately recorded and reconciled at the end of each business day.• Oversaw the request, custody, and delivery processes of checkbooks, ensuring compliance with procedures and meeting client needs efficiently.• Maintained custody of all branch bills, processing the receiving and dispatching of bills per customer requests, and conducting daily comparisons with the general ledger for accuracy. Show less

  • Branch Manager

    Oct 2020 - now

  • Deputy Branch Manager

    Sept 2013 - Oct 2020

  • Branch Substitute

    Jan 2013 - Sept 2013

  • System Implementation and Support

    May 2011 - Dec 2012

  • Branch Supervisor

    Jan 2010 - May 2011

  • Customer Service

    May 2009 - Jan 2010

  • Customer Relations

    May 2008 - May 2009

  • Head Teller

    May 2007 - May 2008