Igor Drizik

Experience

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  Massachusetts General Hospital

  Jul 2005 - Sept 2010

  Coordinated multiple activities at the Central Nursing station to support timely and efficient delivery of pertinent patient care.Facilitated effective communications both directly and through utilization of communication tools, including telephone, internal and external paging, nurse communicators, patient call system, fax and computer systems.Checked in and activated patients in busy Surgical Operating Room.Monitored 10 Surgical Operating Rooms ensuring patient flow process from admission through the OR, onto recovery.Maintained scheduling and bookings for multiple surgeons and operating rooms.Located, checked in and pulled medical records for appointments and incomplete patient charts.Facilitated organized record retrieval and access by maintaining filing systems for both in-house and discharged residents. Show less

  • Operation Associate

    Aug 2007 - Sept 2010

  • Medical Record Station Senior Assistant

    Jul 2005 - Aug 2007
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  Miraca Life Sciences

  Sept 2010 - Jul 2016

  Medical Administrative Assistant

  Assisted with entering patient and procedure information into the Laboratory Information System (LIS)Informed team leader about unusual situations affecting productivity, accuracy and efficiency of data flow.Maintained confidentiality of patient's profile.Assisted as needed to perform other related duties and special projects as required.

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  Art of Care

  Aug 2016 - Oct 2016

  Medical Records Department Specialist

  Coordinated homecare services for patients being discharged home.Adjusted schedules according to client needs and staff availability as needed.Received incoming telephone calls and provided appropriate responses and/or information.Ensured the accuracy of associates’ timesheets before submission to payroll for processing.Performed a variety of administrative tasks relating to insurance, billing, and human resources.Audited patients’ medical records for quality/compliance issues. Show less

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  BOSTON MASS TRANSPORTATION, INC.

  Jun 2017 - now

  Operations Supervisor / Medical Transportation Dispatcher

  ESSENTIAL DUTIES:Responsibilities include training employees, planning, assigning work vehicles to operators to ensure the most efficient patient transporting schedule, appraising performance, addressing complaints andresolving problems.Willingly handle conflict resolutions and mediation between drivers and management.Managing customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.Maintain written documentation to include safety, vehicles inspection, and drivers’ records to ensure that all records are accurate and legally sound.Follow up with payers regarding clients who are "no show" or canceled.Developed reputation as an efficient service provider with high levels of accuracy.ATTRIBUTES: Increased customer base by 15% by welcoming self-paying customers.Demonstrated ability to work effectively with minimal supervision, using good judgment and common sense with a thorough understanding of the principles of Non-emergency medical transportation (NEMT).Demonstrated ability to work effectively and interact in a constructive and professional manner with insurance providers, public safety personnel, medical staff, clients' family members, fellow employees, etc. Show less