Adele Langley

Experience

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  Harlequins

  Apr 2007 - Aug 2012

  Shop Supervisor
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  Compass Group

  Sept 2012 - Oct 2015

  Operations Assistant
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  Kingston University

  Sept 2012 - Dec 2012

  Academic Mentor
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  Turpin Barker Armstrong acquire GibsonHewitt

  Jul 2013 - Aug 2014

  Insolvency Administrator

  Case manager for a portfolio of insolvency cases that included: IVAs, Bankruptcies, CVLs and MVLs. I also assisted other members of staff on CVAs and Liquidations. Composed reports and proposals and distributed these to creditors; corresponded with creditors, reviewed and agreed creditors' claims; liaised with debtors and directors for information and updates and the distribution of assets to creditors. Preparation of financial information in the form of Income and Expenditures, Statements of Affairs, Declarations of Solvency and Estimated Outcome Statements for reports and proposals. Reviewed companies year-end financial and management accounts. Show less

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  Ensono

  Aug 2014 - Jan 2019

  Managing the delivery of IT infrastructure projects to clients in multiple markets. Multiple projects run simultaneously and managing the client demand during the different phases of the Project Lifecycle.Onboarding new clients into new managed servicesResource managementDetailed planning for minimal disruption for lift and shift migrations and disaster recoveryBudget management to ensure delivery is controlled, facilitating project change requests where additional scope jeopardises the financialsRisk managementRegular communication with the Project Boards and key external Stakeholders, typically exec level.Maintain full use of Project Server to manage project deliverables, keeping plans updated and ensuring all projects have the necessary controls/documentation in placeIncreasing my knowledge across different technologies: Windows, Linux, Networks, SQL, AWS, DatacentresTypically, the projects will vary in size and complexity, I enjoy the attention to detail required on new Client projects but at the same time I thrive when a ‘urgent’ turnaround on a small project is required. PRINCE2 is applied across all projects and tailored to ensure the right amount of management to risks and issues throughout the project lifecycle. Show less

  • Project Manager

    Jul 2017 - Jan 2019

  • Projects Support Officer

    Aug 2014 - Jun 2017
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  ServiceNow

  Feb 2019 - now

  Preparation of client-facing documentation, including but not limited to; weekly status reports, project plans, RAID logsSingle point of contact for customer’s on engagementsWorking with resourcing managers to provide consultants to clients and keep resource plans up to dateEnsuring engagements stay within budgetLend support to the engagement management team through Project Management Office type functions ServiceNow Implementation Methodology applied to all engagements which uses Agile Project Management to ensure successful implementation Show less

  • Senior Manager, Customer Success Management EMEA

    Aug 2023 - now

  • Manager, Customer Success

    Jan 2022 - Aug 2023

  • Senior Customer Success Manager

    Mar 2021 - Jan 2022

  • Customer Success Manager

    Dec 2019 - Mar 2021

  • Engagement Manager

    Feb 2019 - Dec 2019